of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to … levels of satisfaction of customers. Finds that users of these services can identify problems they experience with ocean … freight shipping services, and this may impact their choice of most preferred vs. least preferred shipping line. Concludes by …

Physical distribution services are becoming increasingly important as supply chains strive to become more efficient in … the logistical flow of goods to industrial customers. Performance of these services, however, takes place during …

A key question is whether the instruments developed for consumer services can accurately gauge the service quality … freight services. Based on a survey of a cross-sectional sample of 114 business organisations in Singapore, which regularly … utilise ocean freight services for their export needs, this study found that the psychometric properties of the SERVQUAL scale …

uma empresa, utilizaremos o Ciclo PDCA e o Diagrama de Pareto. The growth of the section of services has been evidencing … the importance of the companies dedicatemore attention to the quality with that their services are rendered. Among all of … shouldbe present in the services rendered the own employees of the companies internally, in other words, inthe relationship …

This paper uses the current organizational ecology theory to clearly define organizational population ecology … of resources and forces of competition. Original organizational theory frameworks are offered for future NGDO …

yet known that investigates these constructs under conditions of dissatisfaction in the B2B services sector. Similarly …

services sector. This paper attempts to address this research gap. A qualitative study was conducted, with 17 personal …