A workshop on the "The Impact of the Crisis on SMEs" was held in the European Parliament in Brussels on 1 February 2010. This document contains the programme, presentations and proceedings of that workshop.

Overall, household debt levels have risen sharply over the past decades in EU Member States. While certain levels of household debts can be beneficial, they can become problematic especially with a sudden, unexpected decrease of incomes or increase of expenditures. The current financial crisis...

Changing the basis of competition, e-Business means doing business electronically by bringing together buyers and sellers. The growth of e-business moves businesses from the place to the space. The familiar components of the place: cash, checks, paper reports and documents, store fronts, and...

Die vorliegende Arbeit beschäftigt sich mit Wissensmanagement in Netzwerken, wobei das Hauptaugenmerk auf dem Wissenstransfer zwischen Unternehmen in Clusterbeziehungen liegt. Der theoretische Teil der Arbeit behandelt die grundlegenden Konzepte des Wissensmanagements. Die Funktion des...

Ziel der Arbeit war es, die praktische Umsetzung des Wissenskreislaufs im Call-Center zu untersuchen. Es wird gezeigt, in welchem Grad die theoretischen Ansprüche des Wissensmanagements in die Praxis umgesetzt werden und wie Wissensmanagement auf den unterschiedlichen Ebenen eines Call-Centers...

Many property organisations fail to realise the potential that effective Information Management can bring to an existing organisation’s business processes. It is the research aim to use quantitative analysis, by utilising the framework developed by the Information Management Book of Knowledge...

This paper investigates how people return to information in a dynamic information environment. For example, a person might want to return to Web content via a link encountered earlier on a Web page, only to learn that the link has since been removed. Changes can benefit users by providing new...

This paper investigates how people return to information in a dynamic information environment. For example, a person might want to return to Web content via a link encountered earlier on a Web page, only to learn that the link has since been removed. Changes can benefit users by providing new...