, physical environment, and service quality) and outcome variables (disconfirmation, customer satisfaction, and loyalty). A …

) with service satisfaction and loyalty are examined. Results indicate that the reliability aspect of service quality is … strongly related to satisfaction and loyalty in the stockbrokerage industry, while the assurance aspect of service quality … and loyalty, perceptions of actual service have the strongest correlations with those behavioural outcomes. The findings …

model integrates key sequential concepts such as brand knowledge, brand trust, and brand loyalty. Destination brand … concept of brand trust is defined in the context of risk and expectations. Brand loyalty is operationalized as behavioral …

social responsibility (CSR) on customer attitudes (loyalty, trust and commitment) and behavioral intentions (patronage …

, payment facilities and considerations, site linking and redirection, buyer traffic, loyalty and advertising schemes and …

This study conducts a gap analysis on Generation Y (Gen Y) customer expectation and perception towards lifestyle hotels …

, perception and design. It also provides an overview of neuroscience and its analytical techniques as applied to the banknote … sensory stimulation on banknote perception, and for assessing different cognitive processes such as visual interest, memory …, emotions and sustained attention on the different areas of interest on the banknote, as described in the different perception …