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The Impact of IT Capability on Employee Capability, Customer Value, Customer Satisfaction, and Business Performance
Chae, Ho-Chang - 2009
This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the...
Persistent link: https://www.econbiz.de/10009475034
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Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry
Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash; … - 2004
The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...
Persistent link: https://www.econbiz.de/10009484485
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Creating a Market Orientation
Narver, John C.; Slater, Stanley F.; Tietje, Brian C. - 1998
A market orientation is a business culture in which all employees are committed to the continuous creation of superior value for customers. However, businesses report limited success in developing such a culture. One approach to create a market orientation, the approach taken by most businesses,...
Persistent link: https://www.econbiz.de/10009485621
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Analisis Pengaruh Customer Value terhadap Loyalitas Pelanggan kartu As (Studi Kasus Pada Mahasiswa Fakultas Hukum USU)
Siregar, Abdul Hadi - 2011
This title of this research is "Analysis of the Effect of Customer Value to the Customer Loyalty of As simcard (Case Study on USU students of the Law Faculty)". The purpose of this study is to investigate and to analyze the influence of customer value which consits of product value, service...
Persistent link: https://www.econbiz.de/10009464405
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An overview of the role of information technology in strategic management: Part 2
Galbreath, Jeremy - 2006
Strategic management of the firm includes the strategic management of information technology in the context of business relationships. Firms do not exist in isolation. Multiple constituents make up a relationship network that constitutes the vital resources needed to fulfil the mission of a...
Persistent link: https://www.econbiz.de/10009434953
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Mixed Source
Casadesus-Masanell, Ramon; Llanes, Gaston - Harvard Business School; Harvard Business School - 2009
We study competitive interaction between profit-maximizing firms thatsell software and complementary goods or services. In addition totactical price competition, we allow firms to compete through businessmodel reconfigurations. We consider three business models: theproprietary model (where all...
Persistent link: https://www.econbiz.de/10009435157
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Value creation in a virtual world
Hales, Kieth R - 2006
(IO), the resource based view (RBV) of the firm, innovation, transaction cost economics, network theory and value and …
Persistent link: https://www.econbiz.de/10009441818
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Productive, Unproductive and Destructive Entrepreneurship: A Theoretical and Empirical Exploration
Sauka, Arnis - 2008
Drawing on Baumolís concepts of productive, unproductive and destructive entrepreneurship and relevant amendments, this thesis aims to contribute to the entrepreneurship literature by developing a conceptual framework which allows operationalising the concepts for empirical assessment....
Persistent link: https://www.econbiz.de/10009477388
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Integrated project delivery: a normative model for value creation in complex military medical projects
Brennan, Michael D. - 2011
Integrated Project Delivery (IPD) is a collaborative project delivery process that reduces waste and maximizes value creation by harnessing the expertise and experience of all relevant stakeholders throughout the design and construction process of a given project. The owner, designer, builder,...
Persistent link: https://www.econbiz.de/10009477699
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Cross-Sector Models of Collaboration for Social Innovation
Le Ber, Marlene J - 2010
-sector partnerships organize across sectoral interfaces to advance social innovation. This thesis makes three contributions: 1) the … standpoint of the beneficiaries needs to be explicitly discussed when exploring social innovation in cross-sector partnerships; 2 … sustain momentum towards success or rebound from temporary failure in pursuit of social innovation; and 3) despite largely non …
Persistent link: https://www.econbiz.de/10009447240