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Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns

Reimann, Marc; Zhang, Weihua - 2013

Persistent link: https://www.econbiz.de/10011587192

An information stock model of customer behavior in multichannel customer support services

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Boost customer loyalty with online support : the case of mobile telecomms providers

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Selling service plans to differentially informed customers

Inderst, Roman (contributor); Peitz, Martin (contributor) - 2008

We characterize a monopolist's optimal offer of service plans when only informed customers know already at the contracting stage whether their demand is high or low, while uninformed customers may learn their demand only after incurring some costs, if at all. While informed customers purchase...