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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Customer switching behavior among Indonesian Muslims: Evidence from the merger of Indonesia’s State-owned Islamic banks
Mochlasin, Mochlasin; Hasbullah, Nornajihah Nadia; … - In: Cogent Business & Management 10 (2023) 3, pp. 1-19
This research examined the factors that affect customer satisfaction and switching behavior in the post-merger of the state-owned Islamic banks in Indonesia. Data were collected by distributing an online questionnaire to a total of 210 Muslim customers. Furthermore, the collected data were...
Persistent link: https://www.econbiz.de/10014527443
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Reichen Gesetze gegen trickreiche digitale Nutzerschnittstellen? Politischer Handlungsbedarf bei Dark Patterns
Gerpott, Torsten J. - In: Wirtschaftsdienst 102 (2022) 9, pp. 688-693
patterns in e-commerce, social media and other website user interfaces. This article briefly summarises relevant legal … legal dark pattern counter-strategy is required by setting incentives for website providers to implement bright interface …
Persistent link: https://www.econbiz.de/10013468355
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Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality
Syah, Tantri Yanuar Rahmat; Olivia, Dora - In: Cogent Business & Management 9 (2022) 1, pp. 1-32
Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence customer decision making in purchasing...
Persistent link: https://www.econbiz.de/10014505525
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Fashion virtual reality in e-commerce
Piñas Parés, Maria; de la Cruz, Querubina; Sánchez, Laura - In: International Journal of Technology for Business (IJTB) 2 (2020) 1, pp. 14-22
(Volvo / L'Oréal) and retailers (Carrefour / Lowe's) have built on-site VR facilities which offer more attractive shopping … studies on how to create more productive online shopping environments. There are some types of VR and so many applications for … it in the Fashion Industry, as interactive mirrors and glasses or apps and webs to feel like if you were shopping and …
Persistent link: https://www.econbiz.de/10013266202
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Digitaler Wandel beim Kauf von Lebensmitteln: Empirische Befunde zum Online-Kaufverhalten
Geise, Wolfgang; Geise, Fabian A.; Pömpner, Alexandra - In: PraxisWISSEN Marketing 3 (2018) 01/2018, pp. 80-97
Das Internet stellt für immer mehr Konsumenten eine neue Möglichkeit des Kaufs von Produkten dar. Während der Onlinekauf von Bekleidung, Büchern oder Elektroartikeln verstärkt zu beobachten ist, werden Lebensmittel noch relativ selten im Internet gekauft. Zum Kauf von Lebensmitteln im...
Persistent link: https://www.econbiz.de/10013270968
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Neuromarketing: Grundlagen, Best-Practice-Beispiele aus dem Handel und kritische Würdigung
Nufer, Gerd - In: PraxisWISSEN Marketing 5 (2020) 01/2020, pp. 53-68
Gibt es einen Kauf-Knopf im Gehirn des Konsumenten? Und wenn ja, wie betätigt man diesen? Die Antworten auf diese Fragen könnte das Neuromarketing liefern. Das Neuromarketing ist Bestandteil der Neuroökonomie und eine relativ junge Disziplin an der Schnittstelle von Kognitionswissenschaften,...
Persistent link: https://www.econbiz.de/10013270988
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Local food shopping: Factors affecting users' behavioural e-loyalty
Lopez, Maria Francisca Blasco; Virto, Nuria Recuero; … - In: Administrative Sciences 8 (2018) 3, pp. 1-20
, consumers are influenced by many other factors such as website content and design, especially in online food shopping. This is … website and purchase) regarding online local food shopping. It empirically tested a model with a local food e-commerce website … enhance users' loyalty, and stressed the importance of measuring how all website features jointly influence perceived flow and …
Persistent link: https://www.econbiz.de/10012612003
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The impact of websites and social media marketing on the efficiency of e-commerce
Blazheska, Daliborka; Ristovska, Natasha; … - In: UTMS Journal of Economics 13 (2022) 1, pp. 16-28
, special emphasis is placed on the research on how Macedonian companies are aware of the impact of the website and social media … through the company's website. …
Persistent link: https://www.econbiz.de/10014465796
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Private Standards als Ursache vertikaler Abhängigkeiten?
von Schlippenbach, Vanessa; Teichmann, Isabel - In: Vierteljahrshefte zur Wirtschaftsforschung 78 (2009) 3, pp. 175-187
Konsumgüter durchlaufen verschiedene Transformations- und Transaktionsstufen, bevor sie den Verbraucher erreichen. Die Qualität der Güter bestimmt sich demzufolge aus den Qualitäten, die auf den einzelnen Stufen der Wertschöpfungskette erzielt werden. Die Qualitätssicherung entlang der...
Persistent link: https://www.econbiz.de/10010377893