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Beyond sporadic actions: How to approach multi-party stakeholder collaboration in service development

Tossavainen, Päivi J. - In: jbm - Journal of Business Market Management 6 (2013) 4, pp. 171-191

stakeholders in developing services. It discusses how to approach multi-party collaboration to achieve simultaneous face …-to-face actor-to-actor interaction. The purpose of the paper is to develop a framework to integrate stakeholders in service … development. This is a two case research-based paper which investigates direct multi-party stakeholder collaboration and …

Persistent link: https://www.econbiz.de/10010330084

Customer's potential value: The role of learning

Komulainen, Hanna; Mainela, Tuija; Tähtinen, Jaana - In: jbm - Journal of Business Market Management 6 (2013) 1, pp. 1-21

value of novel technological services. To understand and achieve the potential value, customers need first to unlearn their …

Persistent link: https://www.econbiz.de/10010316144

Co-destruction of value: A stakeholder conceptual review

Ogunbodede, Olabode - In: International Journal of Business Science & Applied … 17 (2022) 1, pp. 1-27

Co-destruction of value has been highlighted as a possible outcome of every interaction between firms and consumers … review takes a stakeholder approach, highlighting how value can be co-destroyed by stakeholders both within the dyad of the …

Persistent link: https://www.econbiz.de/10013288391

The interface of value creation and service process: A categorization of the relevant perspectives and an integrative framework

Makkonen, Hannu - In: jbm - Journal of Business Market Management 8 (2015) 3, pp. 476-497

The focal study considers the variety in recent perspectives on value and value creation in service as a stimulant to explicate and organize differences to build toward integrative understanding. The purpose of the study is to provide a categorization of the perspectives on value and value...

Persistent link: https://www.econbiz.de/10011388320

Direct and indirect effects of operant resources on co-creation experience: Empirical evidence from Airbnb consumers

Hastari, Revi; Adela, Zehan; Alkhair, Hanesman - In: Verslas: Teorija ir praktika / Business: Theory and Practice 21 (2020) 1, pp. 92-103

This study aims to empirically analyze the direct and indirect effects of operant resources on co-creation experience of Airbnb consumers. Specifically, this study examines operant resources' impact on perceived benefits, trust, and co-creation experience. In addition, this study also...

Persistent link: https://www.econbiz.de/10012703577

Smart Mobility: Contradictions in Value Co-Creation

Schulz, Thomas; Gewald, Heiko; Böhm, Markus; Krcmar, Helmut - In: Information Systems Frontiers (2020), pp. 1-21

smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility …

Persistent link: https://www.econbiz.de/10014503786

Investigating the co-creation of IT consulting service value: empirical findings of a matched pair analysis

Oesterle, Severin; Buchwald, Arne; Urbach, Nils - In: Electronic Markets 32 (2020) 2, pp. 571-597

Digitalization is increasingly and broadly impacting on companies throughout all industries. To cope with digital transformation, organizations need specific IT skills and often face a bottleneck between required and existing capabilities. Thus, organizations revert to support from IT...

Persistent link: https://www.econbiz.de/10014503888

S-D Logic and CSR: the management of social capital for the value creation in SMEs

De Chiara, Alessandra - In: jbm - Journal of Business Market Management 5 (2012) 2, pp. 137-153

This paper underlines the importance of relationships with stakeholders for co-create value, according to Service Dominant Logic and Corporate Social Responsibility approaches, and the importance of the management of social capital, in order to strengthen the relational nature of firms. Focusing...

Persistent link: https://www.econbiz.de/10010310665

Innovation management in networked economies

Håkansson, Håkan; Olsen, Per-Ingvar - In: jbm - Journal of Business Market Management 5 (2012) 2, pp. 79-105

Business network research, service-dominant logic and service system thinking all reflect an interactional interpretation of value creation as the fundamental approach to understanding modern economies and business behavior. This paper aims at contributing to an integrative debate about...

Persistent link: https://www.econbiz.de/10010310661

Organizational needs: A co-creation and human systems perspective

Korhonen, Heidi - In: jbm - Journal of Business Market Management 6 (2013) 4, pp. 214-227

The concept of need is embedded in economic systems. Since the concept originates in individual psychology, it is not well understood at the organizational level and other higher systemic levels. We address this gap by drawing on research on human needs, on organizations, and on value...

Persistent link: https://www.econbiz.de/10010330081

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