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Telecommunication markets have evolved into extremely dynamic, innovative and technology-driven markets. Modern … telecommunications technologies and products are characterized by short life cycles, as the advancement of these technologies continues … question arises how telecommunications markets of the future will develop and what role regulation ought to have in this …
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The aim of this paper is to contribute to the strategic management literature by identifying the possible combinations among three organizational capabilities (market orientation, knowledge processes and customer relationship management). We also analyze the possible interaction among them to...
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The aim of this article is to contribute to the literature by identifying and analyzing possible combinations between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The...
Persistent link: https://www.econbiz.de/10012115912
While 'identifying customer value' is the first principle of Lean thinking, the concept of customer value has largely remained unchanged in the Lean discourse - quality, cost and delivery. This research examines the problem of working from such an internal process point of view in today's highly...
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