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Service quality : a profit str...
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Service quality
12
Dienstleistungsqualität
11
Gesundheitsversorgung
9
Health care
9
Gesundheitswesen
8
Health care system
8
Dienstleistung
6
Services
6
USA
6
United States
6
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4
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4
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Produktqualität
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Service industry
4
Betriebliches Gesundheitsmanagement
3
Consumer behaviour
3
Dienstleistungsmarketing
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Innovation management
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Innovationsmanagement
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Services marketing
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healthcare
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Bundling strategy
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Corporate Social Responsibility
2
Corporate culture
2
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English
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Berry, Leonard L.
36
Mirabito, Ann M.
6
Parasuraman, A.
6
Attai, Deanna J.
5
Danaher, Tracey S.
5
Zeithaml, Valarie A.
5
Howard, Chuck
4
Moore, Sarah G.
4
Baun, William B.
3
Parish, Janet Turner
3
Shankar, Venkatesh
3
Berger, Jonah
2
Dotzel, Thomas
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Meyer, Jeffrey
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Packard, Grant
2
Seiders, Kathleen
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Adcock, Gale
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Aksoy, Lerzan
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Awdish, Rana
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Bateson, John E. G.
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Jacobson, Joseph O.
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Janakiraman, Ramkumar
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Keiningham, Timothy
1
Lam, Shun Yin
1
Mende, Martin
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Riney, Robert G.
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Journal of service research
7
Business horizons
6
Harvard business review : HBR
3
Journal of service research : JSR
3
AMS review : official publication of the Academy of Marketing Science
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of public policy & marketing
1
Journal of retailing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
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MSI reports : working paper series
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Quality management journal : QMJ
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The journal of services marketing
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ECONIS (ZBW)
36
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1
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
2
The best companies are generous companies
Berry, Leonard L.
- In:
Business horizons
50
(
2007
)
4
,
pp. 263-269
Persistent link: https://www.econbiz.de/10003494713
Saved in:
3
Lessons from high-performance service organizations
Berry, Leonard L.
- In:
Industrial marketing management : the international …
40
(
2011
)
2
,
pp. 188-189
Persistent link: https://www.econbiz.de/10008934073
Saved in:
4
Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Saved in:
5
Building a strong services brand: lessons from Mayo Clinic
Berry, Leonard L.
;
Seltman, Kent D.
- In:
Business horizons
50
(
2007
)
3
,
pp. 199-209
Persistent link: https://www.econbiz.de/10003468253
Saved in:
6
Wie Hybrid-Angebote funktionieren
Shankar, Venkatesh
;
Berry, Leonard L.
;
Dotzel, Thomas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
1
,
pp. 56-63
Persistent link: https://www.econbiz.de/10003911207
Saved in:
7
What's the hard return on employee wellness programs?
Berry, Leonard L.
;
Mirabito, Ann M.
;
Baun, William B.
- In:
Harvard business review : HBR
89
(
2011
)
3
,
pp. 20-23
Persistent link: https://www.econbiz.de/10008901103
Saved in:
8
Innovative healthcare delivery
Berry, Leonard L.
;
Mirabito, Ann M.
- In:
Business horizons
53
(
2010
)
2
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003957080
Saved in:
9
What's the hard return on employee wellness programs?
Berry, Leonard L.
;
Mirabito, Ann M.
;
Baun, William B.
- In:
Harvard business review : HBR
88
(
2010
)
12
,
pp. 104-112
Persistent link: https://www.econbiz.de/10008779297
Saved in:
10
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
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