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Han, Heesup
53
Kumar, V.
48
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42
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37
Gil Saura, Irene
35
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35
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Smith, Alan D.
31
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Svensson, Göran
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Herrmann, Andreas
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Bruhn, Manfred
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Agnihotri, Raj
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Hyun, Sunghyup Sean
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23
Klaus, Philipp
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Thaichon, Park
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Vrontis, Demetris
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Rather, Raouf Ahmad
22
Evanschitzky, Heiner
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Quach, Sara
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Ruyter, Ko de
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Wong, IpKin Anthony
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Balaji, M. S.
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Harrigan, Paul
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19
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19
So, Kevin Kam Fung
19
Ahn, Jiseon
18
Casidy, Riza
18
Gustafsson, Anders
18
Kim, Wansoo
18
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International Conference on Relationship Marketing <9, 2009, Berlin>
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Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
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The journal of business & industrial marketing
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Journal of strategic marketing
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Journal of the Academy of Marketing Science
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Journal of marketing
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International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Journal of service management
106
Journal of retailing
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Cogent business & management
102
Psychology & marketing
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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European journal of marketing : EJM
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Services marketing quarterly
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of financial services marketing : JFSM
70
Business horizons
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International journal of retail & distribution management
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
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ECONIS (ZBW)
14,878
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1
Is firm trust essential in a trusted environment? : how trust in the business context influences customers
Grayson, Kent
;
Johnson, Devon
;
Chen, Der-Fa Robert
- In:
Journal of marketing research : JMR
45
(
2008
)
2
,
pp. 241-256
Persistent link: https://www.econbiz.de/10003713041
Saved in:
2
Initiation of business relationships in service-dominant settings
Edvardsson, Bo
;
Holmlund, Maria
;
Strandvik, Tore
- In:
Industrial marketing management : the international …
37
(
2008
)
3
,
pp. 339-350
Persistent link: https://www.econbiz.de/10003713319
Saved in:
3
Harnessing the power of the oh-so-social web
Bernoff, Josh
;
Li, Charlene
- In:
MIT sloan management review
49
(
2007/08
)
3
,
pp. 36-42
Persistent link: https://www.econbiz.de/10003714560
Saved in:
4
How to profit from a better"virtual customer environment"
Nambisan, Satish
;
Nambisan, Priya
- In:
MIT sloan management review
49
(
2007/08
)
3
,
pp. 53-61
Persistent link: https://www.econbiz.de/10003714565
Saved in:
5
Privatkundengeschäft : Steigerung der Wertschöpfung durch Cross-Selling ; Cross-Selling-Maßnahmen und ihr effizienter Einsatz zur Steigerung der Profitabilität von Kundenbeziehunge...
Berger, Sven C.
;
Frischmann, Tanja
- In:
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
(
2008
)
6
,
pp. 274-281
Persistent link: https://www.econbiz.de/10003714764
Saved in:
6
Relationship marketing at Wanamaker's in the nineteenth and early twentieth centuries
Tadajewski, Mark
- In:
Journal of macromarketing : examining the interactions …
28
(
2008
)
2
,
pp. 169-182
Persistent link: https://www.econbiz.de/10003714766
Saved in:
7
An empirical study of the effects of Guanxi investment on customer loyalty in Chinese market : a survey on customer winning-back management in hotel industries from Sichuan, Yunnan...
Tang, Xiaofei
;
Chou, Ting-Jui
;
Chen, Shuqing
- In:
Frontiers of business research in China : selected …
2
(
2008
)
1
,
pp. 98-115
Persistent link: https://www.econbiz.de/10003716131
Saved in:
8
The impact of power and relationship commitment on the integration between manufacturers and customers in a supply chain
Zhao, Xiande
;
Huo, Baofeng
;
Flynn, Barbara Bechler
; …
- In:
Journal of operations management
26
(
2008
)
3
,
pp. 368-388
Persistent link: https://www.econbiz.de/10003716220
Saved in:
9
Marketing research and customer analytics: interfunctional knowledge integration
Lichtenstein, Sharman
;
Bednall, David H. B.
;
Adam, Stewart
- In:
International journal of technology marketing : IJTMkt
3
(
2008
)
1
,
pp. 81-96
Persistent link: https://www.econbiz.de/10003717535
Saved in:
10
Erfolgsfaktor Kundenzufriedenheit : Kunden (gewinnen und) halten
Bonnemeier, Sandra
- In:
Bilanzbuchhalter und Controller : BC ; Fachzeitschrift …
32
(
2008
)
6
,
pp. 136-140
Persistent link: https://www.econbiz.de/10003718201
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