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Dienstleistungsqualität
30
Gesundheitsversorgung
30
Health care
30
Service quality
30
Hospital
28
Krankenhaus
28
Patienten
28
Patients
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patient experience
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patient satisfaction
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quality
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Article in journal
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35
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35
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Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Johnson, Dana M.
2
Nembhard, Ingrid M.
2
Nottingham, Quinton J.
2
Russell, Roberta S.
2
Suess, Courtney
2
Tulucu, Fadime
2
Akin, Mahmut Selami
1
Alkire, Linda
1
Anderson, Jeffrey E.
1
Anderson, Sidney
1
Andy, Andy
1
Antonio, Ferdi
1
Babalola, Mayowa
1
Barakshina, Tatiana
1
Barchielli, Chiara
1
Beauvais, Brad
1
Bellé, Nicola
1
Bitner, Matthew D.
1
Cengiz, Emrah
1
Cleary, Paul D.
1
Costa, Renato J. Lopes da
1
Counts, Catherine R.
1
De Rosis, Sabina
1
DeMicco, Frederick J.
1
Diana, Mark L.
1
Dias, Álvaro Lopes
1
Dogru, Tarik
1
Ferrand, Yann B.
1
Figueiredo, Bernardo
1
Fotaki, Marianna
1
Fredendall, Lawrence D.
1
Fried Kline, Sheryl
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Godovykh, Maksim
1
Goldzahl, Léontine
1
Gollnhofer, Johanna Franziska
1
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Health care management review : HCM review
8
International journal of hospitality management
6
Quality management journal : QMJ
4
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Decision sciences
1
Health economics
1
Health marketing quarterly
1
Human relations
1
Human relations : towards the integration of the social sciences
1
International journal of services, economics and management
1
Istanbul business research
1
Journal of business research : JBR
1
Journal of health organization and management
1
Journal of retailing and consumer services
1
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1
Journal of strategic marketing
1
Technology audit and production reserves
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
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ECONIS (ZBW)
35
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1
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
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2
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
3
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
4
The impact of accountable care organization participation on hospital patient experience
Diana, Mark L.
;
Zhang, Yongkang
;
Yeager, Valerie A.
; …
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 148-158
Persistent link: https://www.econbiz.de/10012004002
Saved in:
5
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
6
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
7
Hospitality healthscapes : a conjoint analysis approach to understanding patient responses to hotel-like hospital rooms
Suess, Courtney
;
Mody, Makarand
- In:
International journal of hospitality management
61
(
2017
),
pp. 59-72
Persistent link: https://www.econbiz.de/10011646093
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8
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
9
Magnetic work environments : patient experience outcomes in magnet versus non-magnet hospitals
McCaughey, Deirdre
;
McGhan, Gwen
;
Rathert, Cheryl
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 21-31
Persistent link: https://www.econbiz.de/10012157698
Saved in:
10
Restorative servicescapes in health care : examining the influence of hotel-like attributes on patient well-being
Mody, Makarand Amrish
;
Suess, Courtney
;
Dogru, Tarik
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 19-39
Persistent link: https://www.econbiz.de/10012158108
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