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Beyond expectations : the effe...
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Han, Heesup
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77
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71
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57
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47
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Pelsmacker, Patrick de
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Prentice, Catherine
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Thaichon, Park
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Diamantopoulos, Adamantios
43
Hyun, Sunghyup Sean
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Ko, Yong Jae
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Kim, Seongseop
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Law, Chun Hung Roberts
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Verhoef, Peter C.
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Das, Gopal
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39
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ANZMAC Conference <2019, Wellington>
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London Business School / Department of Banking and Finance
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New Contributions to Retail Payments: Conference at Norges Bank <2008, Oslo>
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Psychology & marketing
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Asia Pacific journal of marketing and logistics
432
Tourism management : research, policies, practice
430
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404
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403
Management science : journal of the Institute for Operations Research and the Management Sciences
397
European journal of marketing : EJM
384
Journal of business ethics : JOBE
384
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381
The journal of brand management : an international journal
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Cogent business & management
366
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
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347
International journal of contemporary hospitality management
345
Journal of the Academy of Marketing Science
345
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342
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Journal of consumer behaviour : an international research review
334
Journal of marketing
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ECONIS (ZBW)
65,340
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1
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1
Understanding spectator expectations : an analysis of niche sports
Greenwell, T. Christopher
;
Greenhalgh, Greg
;
Stover, Nick
- In:
International journal of sport management and marketing …
13
(
2013
)
3/4
,
pp. 144-157
Persistent link: https://www.econbiz.de/10010391210
Saved in:
2
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
3
The relationship between employee self-concept, brand identity, brand pride and brand citizenship behaviour and customer satisfaction
Abadi, Sara Jahan
;
Mahdavipour, Zahra
;
Rezaei, Ali
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10012506650
Saved in:
4
Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha
- In:
International journal of business & management : IJoBM
10
(
2022
)
2
,
pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
Saved in:
5
(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
Saved in:
6
How mental simulations of the future and message-induced expectations influence purchasing goals
Handley, Ian M.
;
Goss, R. Justin
- In:
Psychology & marketing
29
(
2012
)
6
,
pp. 401-410
Persistent link: https://www.econbiz.de/10009554789
Saved in:
7
Health club attendance, expectations and self-control
Garon, Jean-Denis
;
Masse, Alix
;
Michaud, Pierre-Carl
- In:
Journal of economic behavior & organization : JEBO
119
(
2015
),
pp. 364-374
Persistent link: https://www.econbiz.de/10011572822
Saved in:
8
Identify corporate customer's expectations at Bank Saderat Iran and represent a model for their expectations
Esmaeilpour, Majid
;
Sayadi, Amrollah
- In:
International journal of applied business and economic …
13
(
2015
)
1
,
pp. 295-308
Persistent link: https://www.econbiz.de/10011376385
Saved in:
9
How customer expectations become adjusted after purchase
Lin, Chinho
;
Lekhawipat, Watcharee
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
4
,
pp. 443-469
Persistent link: https://www.econbiz.de/10011550928
Saved in:
10
Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man
;
Zhang, Tracy Jun-feng
;
Kwan, Ho-yan
- In:
International journal of hospitality management
43
(
2014
),
pp. 87-97
Persistent link: https://www.econbiz.de/10010427930
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