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Understanding spectator expectations : an analysis of niche sports
Greenwell, T. Christopher; Greenhalgh, Greg; Stover, Nick - In: International journal of sport management and marketing … 13 (2013) 3/4, pp. 144-157
Persistent link: https://www.econbiz.de/10010391210
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When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes; Alavi, Sascha; Schmitz, Christian; … - In: Journal of service research : JSR 19 (2016) 4, pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
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The relationship between employee self-concept, brand identity, brand pride and brand citizenship behaviour and customer satisfaction
Abadi, Sara Jahan; Mahdavipour, Zahra; Rezaei, Ali; … - In: International journal of business excellence : IJBEX 23 (2021) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10012506650
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Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
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(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
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How mental simulations of the future and message-induced expectations influence purchasing goals
Handley, Ian M.; Goss, R. Justin - In: Psychology & marketing 29 (2012) 6, pp. 401-410
Persistent link: https://www.econbiz.de/10009554789
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Health club attendance, expectations and self-control
Garon, Jean-Denis; Masse, Alix; Michaud, Pierre-Carl - In: Journal of economic behavior & organization : JEBO 119 (2015), pp. 364-374
Persistent link: https://www.econbiz.de/10011572822
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Identify corporate customer's expectations at Bank Saderat Iran and represent a model for their expectations
Esmaeilpour, Majid; Sayadi, Amrollah - In: International journal of applied business and economic … 13 (2015) 1, pp. 295-308
Persistent link: https://www.econbiz.de/10011376385
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How customer expectations become adjusted after purchase
Lin, Chinho; Lekhawipat, Watcharee - In: International journal of electronic commerce : IJEC 20 (2015/2016) 4, pp. 443-469
Persistent link: https://www.econbiz.de/10011550928
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Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction
Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Kwan, Ho-yan - In: International journal of hospitality management 43 (2014), pp. 87-97
Persistent link: https://www.econbiz.de/10010427930