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The role of customers in the d...
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Dienstleistungsqualität
23
Service quality
23
Quality management
21
Qualitätsmanagement
21
Innovation
20
Schweden
17
Sweden
17
Dienstleistung
14
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research-article
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English
74
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Witell, Lars
52
Elg, Mattias
24
Gustafsson, Anders
20
Gremyr, Ida
8
Edvardsson, Bo
7
Poksinska, Bozena
7
Snyder, Hannah
7
Kristensson, Per
6
Löfgren, Martin
6
Martin, Jason
5
Engström, Jon
4
Gebauer, Heiko
4
Kollberg, Beata
4
Kowalkowski, Christian
4
McColl-Kennedy, Janet R.
4
Perks, Helen
4
Bolton, Ruth N.
3
Fundin, Anders
3
Löfberg, Nina
3
Tarasi, Crina O.
3
Wallo, Andreas
3
Anderson, Laurel
2
Cronemyr, Peter
2
Drotz, Erik
2
Fombelle, Paul
2
Harlin, Ulrika
2
Hellström, Andreas
2
Hogan, Suellen J.
2
Jaakkola, Elina
2
Johansson, Elisabeth
2
Kindström, Daniel
2
Langstrand, Jostein
2
Meiren, Thomas
2
Raddats, Chris
2
Rönnbäck, Åsa
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Valtakoski, Aku
2
Aksoy, Lerzan
1
Andreassen, Tor Wallin
1
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Journal of service management
11
Journal of business research : JBR
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of quality and service sciences
5
The TQM journal : the international review of organizational improvement
4
The journal of services marketing
4
Total quality management & business excellence
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of productivity and quality management : IJPQM
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Managing service quality : MSQ ; an international journal
2
Cogent business & management
1
European journal of marketing : EJM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of services technology and management
1
International journal of technology management : IJTM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of health organization and management
1
Journal of organizational change management
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Management learning : the international journal for managerial and organizational learning and development
1
Quality management journal : QMJ
1
The international journal of productivity and performance management : IJPPM
1
The journal of business & industrial marketing
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ECONIS (ZBW)
74
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1
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
2
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
3
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
4
Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena
;
Pettersen, Jostein
;
Elg, Mattias
; …
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
Saved in:
5
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
6
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
7
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
8
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
9
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
10
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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