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Service level management in cl...
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Beziehungsmarketing
14,821
Relationship marketing
14,821
Service quality
13,783
Dienstleistungsqualität
13,762
Consumer behaviour
8,777
Konsumentenverhalten
8,777
Customer satisfaction
7,242
Kundenzufriedenheit
7,241
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2,888
Theorie
2,885
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2,789
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2,787
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2,119
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2,119
Quality management
1,860
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1,858
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1,791
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1,790
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1,728
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1,728
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1,716
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1,716
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1,685
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1,685
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1,629
Social web
1,629
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1,467
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1,466
E-commerce
1,461
Electronic Commerce
1,458
Online retailing
1,331
Online-Handel
1,331
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1,298
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1,298
Confidence
1,272
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1,269
Hospital
1,252
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Han, Heesup
76
Mattila, Anna S.
59
Kumar, V.
49
Prybutok, Victor R.
43
Hollebeek, Linda D.
42
Prentice, Catherine
42
Verhoef, Peter C.
40
Gil Saura, Irene
39
Güth, Werner
38
Svensson, Göran
38
Gebauer, Heiko
36
Hyun, Sunghyup Sean
33
Smith, Alan D.
33
Grewal, Dhruv
32
Homburg, Christian
32
McColl-Kennedy, Janet R.
32
Shahin, Arash
32
Wong, IpKin Anthony
32
Bruhn, Manfred
31
Kowalkowski, Christian
31
Edvardsson, Bo
30
Kohtamäki, Marko
30
Palmatier, Robert W.
30
Walsh, Gianfranco
30
Loureiro, Sandra Maria Correia
29
Vrontis, Demetris
29
Gustafsson, Anders
28
Parida, Vinit
28
Balaji, M. S.
27
Herrmann, Andreas
27
So, Kevin Kam Fung
27
Sparks, Beverley
27
Witell, Lars
27
Klaus, Philipp
26
Kumar, Vikas
26
Huber, Frank
25
Sharma, Piyush
25
Thaichon, Park
25
Agnihotri, Raj
24
Bang, Nguyen
24
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Europäische Kommission
3
International Conference on Relationship Marketing <9, 2009, Berlin>
2
OECD
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Ecole Nationale Supérieure des Télécommunications de Bretagne <Brest, Finistère>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Université Paris 1 Panthéon-Sorbonne
1
Wirtschaftskammer Österreich
1
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Journal of business research : JBR
823
Journal of retailing and consumer services
742
International journal of hospitality management
568
Industrial marketing management : the international journal for industrial and high-tech firms
527
The service industries journal
412
The journal of services marketing
343
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
254
International journal of contemporary hospitality management
239
The journal of business & industrial marketing
234
Journal of hospitality marketing & management
200
Games and economic behavior
197
Journal of the Academy of Marketing Science
197
Journal of travel and tourism marketing
197
Tourism management : research, policies, practice
196
European journal of operational research : EJOR
190
Journal of strategic marketing
190
Services marketing quarterly
185
Journal of service management
183
Auditing : a journal of practice & theory
181
Cogent business & management
177
Journal of economic theory
175
Journal of service research : JSR
175
Management science : journal of the Institute for Operations Research and the Management Sciences
175
International journal of production research
164
International journal of production economics
157
International journal of electronic customer relationship management : IJECRM
155
Economics letters
153
International journal of business information systems : IJBIS
153
Journal of air transport management
152
Service business
152
Asia Pacific journal of marketing and logistics
149
The TQM journal : the international review of organizational improvement
145
Journal of marketing
143
Journal of retailing
135
Social choice and welfare
135
International journal of quality and service sciences
132
Journal of economic behavior & organization : JEBO
128
Economic theory : official journal of the Society for the Advancement of Economic Theory
126
Psychology & marketing
126
International journal of services and operations management
124
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ECONIS (ZBW)
31,766
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1
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date (oldest first)
1
Proactive customer education, customer retention, and demand for technology support : evidence from a field experiment
Retana, German F.
;
Forman, Christopher
;
Wu, D. J.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
1
,
pp. 34-50
Persistent link: https://www.econbiz.de/10011437906
Saved in:
2
Enemies of cloud services usage : inertia and switching costs
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Service business
10
(
2016
)
2
,
pp. 447-467
Persistent link: https://www.econbiz.de/10011722330
Saved in:
3
Uncertainty in cloud service relationships : uncovering the differential effect of three social influence processes on potential and current users
Trenz, Manuel
;
Huntgeburth, Jan
;
Veit, Daniel J.
- In:
Information & management : the internat. journal of …
55
(
2018
)
8
,
pp. 971-983
Persistent link: https://www.econbiz.de/10011947002
Saved in:
4
Capacity expansions with bundled supplies of attributes : an application to server procurement in cloud computing
Arbabian, Mohammad Ebrahim
;
Chen, Shi
;
Moinzadeh, Kamran
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 191-209
Persistent link: https://www.econbiz.de/10012507000
Saved in:
5
A novel QoS negotiation model based on intelligent learning technique in clouds
Liu, Dongbo
;
Li, Yongjian
- In:
International journal of networking and virtual …
20
(
2019
)
3
,
pp. 265-283
Persistent link: https://www.econbiz.de/10012106106
Saved in:
6
Exploring factors affecting service quality of ERP on cloud : a revelatory case study
Chauhan, Sumedha
;
Jaiswal, MP
- In:
International journal of business information systems : …
19
(
2015
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10011326747
Saved in:
7
Software as a service quality factors evaluation using analytic hierarchy process
Sucahyo, Yudho Giri
;
Rotinsulu, Yan Yonathan
; …
- In:
International journal of business information systems : …
24
(
2017
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10011719026
Saved in:
8
Factors to measure the cloud service quality : a review
Dhingra, Sanjay
;
Agarwal, Rajesh
- In:
International journal of business information systems : …
41
(
2022
)
3
,
pp. 289-321
Persistent link: https://www.econbiz.de/10013460316
Saved in:
9
The effect of discount pricing and bundling on the sales of game as a service : an empirical investigation
Choi, Hoon Seok
;
Chen, Charlie C.
- In:
Journal of electronic commerce research : JECR
20
(
2019
)
1
,
pp. 21-34
Persistent link: https://www.econbiz.de/10012156389
Saved in:
10
Wettbewerbsökonomische Bedeutung von mobilen Betriebssystemen für das Multihoming in der Cloud
Del Toro Barba, Alexander
- In:
Ordo : Jahrbuch für die Ordnung von Wirtschaft und …
67
(
2016
),
pp. 325-365
Persistent link: https://www.econbiz.de/10011864880
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