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ECONIS (ZBW)
2,210
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1
Determinants of customer complaint behavior in a
restaurant
context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
2
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
3
Power distance and its implications for upward communication and empowerment : crisis management and recovery in hospitality services
Koc, Erdogan
- In:
The international journal of human resource management
24
(
2013
)
19
,
pp. 3681-3696
Persistent link: https://www.econbiz.de/10010198665
Saved in:
4
It takes two to tango : signaling behavioral intent in servce multinationals' foeign entry strategies
Stevens, Charles E.
;
Makarius, Erin E.
;
Mukherjee, Debmalya
- In:
Journal of international management
21
(
2015
)
3
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011398481
Saved in:
5
Investigating membership retention : employing public relations theory to better understand relationship management
Pressgrove, Geah
;
McKeever, Robert
;
McKeever, Brooke …
- In:
Journal of nonprofit & public sector marketing
36
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014514738
Saved in:
6
An asymmetric configural model approach for understanding complainer emotions and loyalty
Kasnakoglu, Berna Tari
;
Yılmaz, Çengiz
;
Varnali, Kaan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3659-3672
Persistent link: https://www.econbiz.de/10011515218
Saved in:
7
It makes me feel vulnerable! : the impact of public self-disclosure on online complaint behavior
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293835
Saved in:
8
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
9
Customers' response to service failure : an empirical study on Indonesian customers
Ellyawati, Jeanne
- In:
ASEAN marketing journal : Association of Southeast …
9
(
2017
)
1
,
pp. 18-27
Persistent link: https://www.econbiz.de/10011915543
Saved in:
10
Huit villes asiatiques face à la pauvreté urbaine
In:
Alternatives sud
14
(
2007
)
2
,
pp. 85-123
Persistent link: https://www.econbiz.de/10003480849
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