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Work organization, technology, and performance in customer service and sales
Batt, Rosemary L. - In: ILR review : the journal of work and policy 52 (1999) 4, pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
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Who benefits from teams? : Comparing workers, supervisors, and managers
Batt, Rosemary L. - In: Industrial relations : a journal of economy & society 43 (2004) 1, pp. 183-212
Persistent link: https://www.econbiz.de/10001919689
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Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L. - In: ILR review : the journal of work and policy 54 (2000/01) 2, pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
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Service management and employment systems in US and Indian call centers
Batt, Rosemary L.; Doellgast, Virginia; Kwon, Hyunji - In: Brookings trade forum (2005), pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
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How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.; Nohara, Hiroatsu - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
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Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia; Batt, Rosemary L.; Sørensen, Ole H. - In: European journal of industrial relations 15 (2009) 4, pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
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Employer strategies and wages in new service activities : a comparison of co-ordinated and liberal market economies
Batt, Rosemary L.; Nohara, Hiroatsu; Kwon, Hyunji - In: BJIR : an international journal of employment relations 48 (2010) 2, pp. 400-435
Persistent link: https://www.econbiz.de/10008839596
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The economic pay-offs to informal training : evidence from routine service work
Liu, Xiangmin; Batt, Rosemary L. - In: ILR review : the journal of work and policy 61 (2007/08) 1, pp. 75-89
Persistent link: https://www.econbiz.de/10003585821
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An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.; Colvin, Alexander James - In: Academy of Management journal : AMJ 54 (2011) 4, pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
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A primer on private equity at work : management, employment, and sustainability
Appelbaum, Eileen; Batt, Rosemary L. - In: Challenge 55 (2012) 5, pp. 5-38
Persistent link: https://www.econbiz.de/10009693704