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Learning curves : theory, models, and applications
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Action learning and its applications
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Work group learning : understanding, improving and assessing how groups learn in organizations
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Kapitaal, ondernemerschap en beleid : studies over economie en politiek in Nederland, Europa en Azie͏̈ van 1500 tot heden ; afscheidsbundel voor prof. dr. P. W. Klein
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Autonomous learning in the workplace
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Handbuch Kompetenzentwicklung im Netz : Bausteine einer neuen Lernwelt
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I-KNOW '08 and I-MEDIA '08 : International Conferences on Knowledge Management and New Media Technology ; conference proceedings ; [Graz, Austria, September 3 - 5, 2008]
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Borders in service : enactments of nationhood in transnational call centres
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Developments in the call centre industry : analysis, changes, and challenges
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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In banen geleid : nieuwe vormen van sturing op de arbeidsmarkt in Belgie͏̈ en Nederland
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The Palgrave handbook of learning and teaching international business and management
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Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
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Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
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The call center : enactments of class and nationality in transnational call centers
Mirchandani, Kiran
- In:
The emotional organization : passions and power
,
(pp. 88-101)
.
2008
Persistent link: https://www.econbiz.de/10003574372
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2
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
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3
Laufbahnbezogene Einstellungen und ihre Auswirkungen auf den Trainings- und Transferprozess : Ergebnisse einer Längsschnittstudie
Rowold, Jens
- In:
Evaluation und Transfersicherung betrieblicher …
,
(pp. 101-110)
.
2008
Persistent link: https://www.econbiz.de/10003737893
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4
A call for learning! : the challenge of realizing learning in call centres
Andersson, Eira
;
Berg Jansson, Anna
- In:
Workplace learning : concepts, measurement and application
,
(pp. 167-181)
.
2010
Persistent link: https://www.econbiz.de/10003977075
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Beyond the call of duty : the impact of perceived support on attitudes and behavior of temporary call center agents
Wetzels, Martin
;
Ruyter, Ko de
- In:
Service quality and management
,
(pp. 227-250)
.
1999
Persistent link: https://www.econbiz.de/10001407695
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6
Accounting for student/educator diversity : resurrecting coaction theory
Jones, Colin
-
2010
Persistent link: https://www.econbiz.de/10008732177
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7
Learning in networks
Goyal, Sanjeev
-
2011
Persistent link: https://www.econbiz.de/10009550878
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8
Learning in networks
Goyal, Sanjeev
- In:
Group formation in economics : networks, clubs, and …
,
(pp. 122-167)
.
2005
Persistent link: https://www.econbiz.de/10003137819
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Die Entstehung von Konventionen als dynamischer Entscheidungsprozess mit Gedächtnis
Haag, Günter
;
Grützmann, Kathrin
- In:
Ein Diskurs zu Analysemethoden der evolutorischen Ökonomik
,
(pp. 89-108)
.
2002
Persistent link: https://www.econbiz.de/10001703884
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Learning in Networks
Goyal, Sanjeev
- In:
Equilibrium, markets and dynamics : essays in honour of …
,
(pp. 283-292)
.
2002
Persistent link: https://www.econbiz.de/10001685787
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