The call center : enactments of class and nationality in transnational call centers
Year of publication: |
2008
|
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Authors: | Mirchandani, Kiran |
Published in: |
The emotional organization : passions and power. - Malden, MA, USA : Blackwell Publishing, ISBN 978-1-4051-6030-8. - 2008, p. 88-101
|
Subject: | Arbeitspsychologie | Organizational psychology | Organisationssoziologie | Organizational sociology | Ethnische Diskriminierung | Ethnic discrimination | Nationalismus | Nationalism | Soziale Beziehungen | Social relations | Dienstleistungsberufe | Service workers | Callcenter | Call centre | Indien | India |
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