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Analysis of e-service quality...
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Dienstleistungsqualität
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Munda, Giuseppe
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Lucke, Jörn von
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Matarazzo, Benedetto
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Geldermann, Jutta
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Lawrence, Sheila M.
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Mousseau, Vincent
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Roy, Bernard
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Stewart, Theodor J.
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Słowiński, Roman
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Weistroffer, Heinz Roland
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Wiecek, Malgorzata M.
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Zelewski, Stephan
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Coenen, Christian
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Deb, Kalyanmoy
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Chuong Thai Doan
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Multiobjective programming and goal programming : theoretical results and practical applications
25
Multiple criteria decision analysis : state of the art surveys
22
Multiple criteria decision making for sustainable energy and transportation systems : proceedings of the 19th International Conference on Multiple Criteria Decision Making, Auckland, New Zealand, 7th - 12th January 2008
17
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
Multicriteria analysis : proceedings of the XIth International Conference on MCDM, 1 - 6 August 1994, Coimbra, Portugal ; with 50 tables
14
Multiple criteria decision analysis ; Volume 1
14
Multiple criteria decision making : proceedings of the 12th International Conference, Hagen (Germany)
13
Accelerating global supply chains with IT-innovation : ITAIDE tools and methods
12
Multiple criteria decision analysis ; Volume 2
12
New state of MCDM in the 21st century : selected papers of the 20th International Conference on Multiple Criteria Decision Making 2009
12
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
ICTs, citizens and governance : after the hype!
11
Managerial multiple objective optimization
11
Modeling risk management in sustainable construction
11
Multi-objective evolutionary optimisation for product design and manufacturing
11
Trends in multicriteria decision making : proceedings of the 13th International Conference on Multiple Criteria Decision Making, Cape Town, South Africa, January 1997
11
LISS 2012 ; Vol. 1
10
Research and practice in multiple criteria decision making : proceedings of the XIVth International Conference on Multiple Criteria Decision Making (MCDM), Charlottesville, Virginia, USA, June 8 - 12, 1998
10
Trends in multiple criteria decision analysis
10
Advanced studies in multi-criteria decision making
9
Advances in multicriteria analysis
9
LISS 2012 ; Vol. 2
9
Multiple criteria decision making : applications in management and engineering
9
Multiple criteria decision making and economics
9
Multiple criteria decision making in finance, insurance and investment
9
Public Management im Paradigmenwechsel : Staat und Verwaltung im Spannungsfeld von New Public Management, Open Government und bürokratischer Restauration ; Internationales Forschungscolloquium "Public Management" (Public Management Colloquium 2012) an der Universität Hamburg ; eine Dokumentation
9
Application of operations research (OR) in disaster relief operations (DRO), part I and part II
8
E-Government : Grundlagen, Instrumente, Strategien
8
Fuzzy optimization and multi-criteria decision making in digital marketing
8
Handbook of research on intelligent techniques and modeling applications in marketing analytics
8
Management, Prozessgestaltung, Kundenperspektive
8
Verwaltung, Informationstechnik & Management : Festschrift für Heinrich Reinermann zum 80. Geburtstag
8
Applications in multicriteria decision making, data envelopment analysis, and finance
7
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
7
Using multi-criteria decision analysis in natural resource management
7
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
7
Advances in applied economics, business and development
6
Advances in decision analysis : [the present book finds its roots in the International Conference on Methods and Applications of Multiple Criteria Decision Making held in Mons in May 1997]
6
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1
AHP
for evaluating e-government : analysis and application
Kabassi, Katerina
- In:
The analytic hierarchy process : advances in research …
,
(pp. 175-200)
.
2018
Persistent link: https://www.econbiz.de/10012007680
Saved in:
2
A multi-criteria evaluation of factors affecting internet banking in Turkey
Onar, Sezi Cevik
;
Aktas, Emel
;
Topcu, Y. Ilker
- In:
Multiple criteria decision making for sustainable …
,
(pp. 235-246)
.
2010
Persistent link: https://www.econbiz.de/10003911812
Saved in:
3
An integrated fuzzy Delphi-
AHP
-TOPSIS with an application to logistics service quality evaluation using a multistakeholder multiperspective approach
Awasthi, Anjali
;
Mukthar, Hassan
- In:
Fuzzy analytic hierarchy process
,
(pp. 161-179)
.
2018
Persistent link: https://www.econbiz.de/10011744351
Saved in:
4
Assessment of service quality in logistics sector using
AHP
and TOPSIS methods
Ozturk, Derya
-
2019
Persistent link: https://www.econbiz.de/10012252426
Saved in:
5
The role of trust for citizens' adoption of public e-services
Distel, Bettina
;
Koelmann, Holger
;
Schmolke, Florian
; …
- In:
Trust and communication : findings and implications of …
,
(pp. 163-184)
.
2021
Persistent link: https://www.econbiz.de/10012592603
Saved in:
6
A market acceptance framework for high-tech firms accepting the innovative ultrasonic cleaning equipment by Delphi method and
AHP
method
Huang, Jung
;
Wu, Chih-hung
;
Hsu, Wen-ta
;
Huang, Tao
- In:
Challenges in information technology management : …
,
(pp. 37-43)
.
2008
Persistent link: https://www.econbiz.de/10003726552
Saved in:
7
How relevant is the lack of reciprocity in pairwise comparisons? : an experiment with
AHP
Linares, Pedro
;
Lumbreras, Sara
;
Santamaría, Alberto
; …
- In:
Multiple criteria decision making and economics
,
(pp. 227-244)
.
2016
Persistent link: https://www.econbiz.de/10011547472
Saved in:
8
Systemic decision making in
AHP
: a Bayesian approach
Moreno-Jiménez, José María
;
Salvador, Manuel
; …
- In:
Multiple criteria decision making and economics
,
(pp. 261-284)
.
2016
Persistent link: https://www.econbiz.de/10011547476
Saved in:
9
Applying the fuzzy analytical network process in digital marketing
Kaltenrieder, Patrick
;
D'Onofrio, Sara
;
Portmann, Edy
- In:
Fuzzy optimization and multi-criteria decision making …
,
(pp. 202-232)
.
2016
Persistent link: https://www.econbiz.de/10011478605
Saved in:
10
Flexible decision modelling of 3PL using MCDM based analytical network process (ANP) approach
Jayant, Arvind
- In:
Supply chain management : applications for …
,
(pp. 59-98)
.
2016
Persistent link: https://www.econbiz.de/10011503288
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