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Call centre
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Critical Management Studies
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The Oxford handbook of critical management studies
38
Critical management studies : global voices, local accents
14
Feminists and queer theorists debate the future of critical management studies
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Expanding disciplinary space : on the potential of critical marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Realising critical HRD : stories of reflecting, voicing, and enacting critical practice
5
Critical perspectives on leadership : emotion, toxicity, and dysfunction
4
Pioneers of critical accounting : a celebration of the life of Tony Lowe
4
The Palgrave handbook of economic performance analysis
4
Customer Relationship Management : the ultimate guide to efficient use of CRM
3
Intrapreneurship and sustainable human capital : digital transformation through dynamic competences
3
The Oxford handbook of management information systems : critical perspectives and new directions
3
The Third Sector
3
Advanced strategic management : a multi-perspective approach
2
Agricultural Transformation in Africa : Contemporary Issues, Empirics, and Policies
2
Cambridge handbook of strategy as practice
2
Case studies on outsourcing trends ; Vol. 1
2
Contemporary issues in business economics and finance
2
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
2
Entrepreneurship and family business vitality : surviving and flourishing in the long term
2
Environmental, social, and governance perspectives on economic development in Asia ; part B
2
Essays on empirical asset pricing and consumption-portfolio choice
2
Global Trends in Technology Startup Project Development and Management : From Innovation to Startup Creation
2
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Human resource management : a critical approach
2
Managing Human Resources in Africa : A Critical Approach
2
Networks in International Business : Managing Cooperatives, Franchises and Alliances
2
Organizing and managing in the era of globalization
2
Paradigms of opportunities and challenges
2
Technology mediated service encounters
2
Work and life in the global economy : a gendered analysis of service work
2
Workplace productivity and management practices
2
2006 Business & Economics Society International Conference ; Vol. 1
1
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
55plus Marketing : Zukunftsmarkt Senioren
1
Acceptance and mindfulness at work : applying acceptance and commitment therapy and relational frame theory to organizational behavior management
1
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Relations, emotions and differences : re-gendering emotional labour in the context of men doing care
Simpson, Ruth
- In:
Gender in organizations : are men allies or adversaries …
,
(pp. 118-132)
.
2014
Persistent link: https://www.econbiz.de/10010434128
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2
Emotional labour and its consequences : the moderating effect of emotional intelligence
Prentice, Catherine
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 187-201)
.
2013
Persistent link: https://www.econbiz.de/10010222123
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3
Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters
Hultgren, Kristina
- In:
Technology mediated service encounters
,
(pp. 97-119)
.
2019
Persistent link: https://www.econbiz.de/10012057344
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4
Educating accountants : towards a critical ethnography
Power, Michael K.
-
2006
Persistent link: https://www.econbiz.de/10003805516
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5
Racial inequality in the workplace : how critical management studies can inform current approaches
Johnson, Brenda
- In:
Critical management studies at work : negotiating …
,
(pp. 271-284)
.
2009
Persistent link: https://www.econbiz.de/10003850204
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6
Critical management perspective
Ezzamel, Mahmoud
;
Willmott, Hugh
- In:
Advanced strategic management : a multi-perspective approach
,
(pp. 235-248)
.
2007
Persistent link: https://www.econbiz.de/10003486075
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7
The critical future of HRM
Delbridge, Rick
- In:
Reassessing the employment relationship
,
(pp. 21-40)
.
2011
Persistent link: https://www.econbiz.de/10008859678
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8
Critical leadership studies
Collinson, David
- In:
The SAGE handbook of leadership
,
(pp. 181-194)
.
2011
Persistent link: https://www.econbiz.de/10008904809
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9
The potential of radical research : Marxism, labour process theory and critical management studies
Hassard, John
;
Rowlinson, Michael
- In:
Challenges and controversies in management research
,
(pp. 225-240)
.
2011
Persistent link: https://www.econbiz.de/10008856072
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10
Ask not what philosophy can do for critical management studies
Case, Peter
- In:
Philosophy and organisation
,
(pp. 85-100)
.
2007
Persistent link: https://www.econbiz.de/10003556297
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