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~type_genre:"Aufsatz in Zeitschrift"
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Customer loyalty and supplier...
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Relationship marketing
14,938
Beziehungsmarketing
14,922
Competition
14,073
Service quality
13,850
Dienstleistungsqualität
13,829
Wettbewerb
13,608
Customer satisfaction
10,526
Kundenzufriedenheit
10,517
Consumer behaviour
10,199
Konsumentenverhalten
10,199
Lieferantenmanagement
9,832
Supplier relationship management
9,830
Quality management
8,195
Qualitätsmanagement
8,193
Theory
6,082
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6,078
Lieferkette
4,915
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4,915
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3,947
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3,947
Brand management
2,442
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2,442
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2,424
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2,116
Electronic Commerce
2,113
Einzelhandel
2,046
Retail trade
2,044
Bank
1,981
Brand image
1,959
Markenimage
1,959
Firm performance
1,890
Unternehmenserfolg
1,888
Social Web
1,868
Social web
1,868
Wirtschaftsprüfung
1,823
Financial audit
1,822
Confidence
1,775
Vertrauen
1,771
Online retailing
1,754
Online-Handel
1,754
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Undetermined
24,393
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4,663
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Article
56,963
Book / Working Paper
401
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Aufsatz in Zeitschrift
Article in journal
57,364
Graue Literatur
12,215
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12,215
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11,043
Aufsatz im Buch
10,828
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10,828
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9,559
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5,284
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4,065
research-article
2,618
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2,460
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2,460
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1,448
Fallstudie
1,448
Aufsatzsammlung
1,294
Konferenzschrift
1,173
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864
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864
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742
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742
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342
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237
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54,282
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41
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22
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15
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14
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14
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7
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6
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Antony, Jiju
119
Han, Heesup
93
Svensson, Göran
69
Mattila, Anna S.
68
Cheng, T. C. E.
60
Devadasan, S. R.
59
Kumar, V.
59
Shahin, Arash
54
Gil Saura, Irene
51
Homburg, Christian
48
Prybutok, Victor R.
47
Smith, Alan D.
46
Hollebeek, Linda D.
45
Kumar, Vikas
44
Prentice, Catherine
43
Verhoef, Peter C.
42
Zhang, Min
42
Hyun, Sunghyup Sean
39
Bruhn, Manfred
38
Wong, IpKin Anthony
38
Zhao, Xiande
38
Grewal, Dhruv
37
Huo, Baofeng
36
Loureiro, Sandra Maria Correia
36
Palmatier, Robert W.
36
Vrontis, Demetris
36
Agnihotri, Raj
35
Sharma, Piyush
34
Walsh, Gianfranco
34
Chen, Jing
33
McColl-Kennedy, Janet R.
33
Naudé, Peter
33
Henneberg, Stephan
32
Herrmann, Andreas
32
Jang, Soocheong
32
Rahman, Zillur
32
Siciliani, Luigi
32
Witell, Lars
32
Choi, Tsan-Ming
31
Edvardsson, Bo
31
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Europäische Kommission
9
Centre for Co-operation with Non-Members
5
OECD
5
OECD / Directorate for Financial, Fiscal and Enterprise Affairs
5
European Operations Management Association
4
IMP Group
4
International Conference on Relationship Marketing <9, 2009, Berlin>
3
BMW Stiftung Herbert Quandt
2
CESifo GmbH
2
Europäischer Wirtschafts- und Sozialausschuss
2
Munich Economic Summit
2
Russland / Komitet po Antimonopolʹnoj Politike i Podderžke Novych Ėkonomičeskich Struktur
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Air Transport Research Society
1
Association française de science économique
1
Australian and New Zealand Marketing Academy
1
Canadian Quality Congress <2, 2010, Toronto>
1
Canadian Quality Congress <7., 2015, Edmonton, Alberta>
1
Center for Financial Studies
1
Centro di Ricerca e Documentazione Luigi Einaudi
1
Conference on "Tournaments, Contests and Relative Performance Evaluation" <2011, Raleigh, NC>
1
Conference on Competition Law, Economics and Policy <1, 2007, Johannesburg>
1
Deutschland / Bundesministerium für Verkehr / Wissenschaftlicher Beirat
1
Deutschland / Bundesministerium für Wirtschaft und Technologie / Wissenschaftlicher Beirat
1
Deutschland / Bundesregierung
1
Dubrovnik Economic Conference <17, 2011, Dubrovnik>
1
EFI-Meeting <2., 2016, Padua>
1
EURO Working Group Commodities and Financial Modelling
1
EURO Working Group Commodities and Financial Modelling / Meeting <58., 2016, Padua>
1
EurOMA <21., 2014, Palermo>
1
EurOMA <22., 2015, Neuenburg, Schweiz>
1
European Grouping of the Electricity Supply Industry
1
Europäischer Ausschuss der Regionen
1
Federal Reserve Bank of Cleveland
1
Global Forum on Competition <1, 2001, Paris>
1
Global Forum on Competition <2, 2002, Paris>
1
Heinrich-Heine-Universität Düsseldorf / Düsseldorf Institute for Competition Economics
1
Högskolan <Luleå>
1
IPSERA Conference <24., 2015, Amsterdam>
1
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Published in...
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Journal of business research : JBR
1,144
Industrial marketing management : the international journal for industrial and high-tech firms
1,101
Journal of retailing and consumer services
867
International journal of production economics
796
International journal of production research
751
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
International journal of hospitality management
692
International journal of productivity and quality management : IJPQM
523
European journal of operational research : EJOR
507
The TQM journal : the international review of organizational improvement
505
The service industries journal
482
International journal of quality & reliability management
469
The journal of business & industrial marketing
426
Management science : journal of the Institute for Operations Research and the Management Sciences
365
The journal of services marketing
365
Total quality management & business excellence
331
Tourism management : research, policies, practice
306
International journal of contemporary hospitality management
275
Journal of the Academy of Marketing Science
265
International journal of industrial organization
261
Cogent business & management
255
Journal of travel and tourism marketing
254
Journal of hospitality marketing & management
238
Quality management journal : QMJ
227
Journal of strategic marketing
226
Journal of economic behavior & organization : JEBO
224
Transportation research / E : an international journal
223
Journal of air transport management
219
International journal of services and operations management
212
Economics letters
208
Journal of marketing
205
Services marketing quarterly
203
Journal of service research : JSR
196
Production and operations management : an international journal of the Production and Operations Management Society
195
Asia Pacific journal of marketing and logistics
189
Auditing : a journal of practice & theory
187
International journal of six sigma and competitive advantage : IJSSCA
187
Journal of operations management
184
Journal of service management
183
International journal of quality and service sciences
181
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Source
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ECONIS (ZBW)
57,364
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1
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10
of
57,364
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1
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
2
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
3
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
4
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
5
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
6
E-commerce logistics service quality : customer satisfaction and loyalty
Akıl, Siber
;
Ungan, Mustafa Cahit
- In:
Journal of electronic commerce in organizations : JECO
20
(
2022
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014306944
Saved in:
7
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
8
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
9
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
10
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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