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~type_genre:"Aufsatz in Zeitschrift"
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17,610
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17,609
Customer satisfaction
10,451
Kundenzufriedenheit
10,441
Consumer behaviour
7,578
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7,578
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7,085
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7,084
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6,107
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6,107
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4,838
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4,838
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4,554
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4,554
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3,775
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3,383
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3,183
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3,012
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3,008
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3,000
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2,999
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2,737
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2,736
Comparison
2,541
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2,540
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2,510
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2,503
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2,487
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2,486
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2,447
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2,447
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2,427
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2,420
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2,324
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24,375
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4,492
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144,537
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1,428
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145,965
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62,394
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62,394
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50,625
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46,537
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23,327
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23,327
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9,044
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9,044
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8,888
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8,888
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8,555
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6,850
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3,505
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3,366
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3,286
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3,276
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2,228
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2,228
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2,203
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2,203
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2,161
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2,157
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1,870
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1,630
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Cebula, Richard J.
175
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125
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124
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104
Viscusi, W. Kip
99
Uri, Noel Dean
97
Poterba, James M.
96
Gruber, Jonathan
88
Han, Heesup
79
Madura, Jeff
79
Partridge, Mark D.
79
Glaeser, Edward L.
77
Krueger, Alan B.
77
Gil-Alaña, Luis A.
76
Auerbach, Alan J.
73
Burkhauser, Richard V.
73
Feldstein, Martin S.
73
Heckman, James J.
72
Jorgenson, Dale Weldeau
71
Cutler, David M.
70
Wohar, Mark E.
70
Jang, Soocheong
69
Card, David E.
68
Mishra, Ashok K.
67
Mixon, Franklin G.
67
Sirmans, Clemon F.
67
Audretsch, David B.
66
Payne, James E.
66
Slemrod, Joel
65
Berger, Allen N.
64
Wolff, Edward N.
64
Goodwin, Barry K.
62
Haltiwanger, John C.
61
Currie, Janet M.
59
List, John A.
59
Borjas, George J.
58
Katz, Lawrence F.
58
Siegfried, John J.
58
Goel, Rajeev K.
57
Apergēs, Nikolaos
56
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Flagstaff Institute
26
National Tax Association
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John M. Olin Institute for Employment Practice and Policy
17
Federal Reserve Bank of St. Louis
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Federal Reserve Bank of New York
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United States International Trade Commission
10
Europäische Kommission
9
American Enterprise Institute for Public Policy Research / Shadow Financial Regulatory Committee
8
Arbeitskreis Konjunktur des IWH
8
Federal Reserve System / Board of Governors
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International Purchasing and Supply Educational Research Association
5
National Bureau of Economic Research
5
USA / Government Accountability Office
5
American Bar Association / Subcommittee on Annual Review
4
European Operations Management Association
4
General Agreement on Tariffs and Trade <Körperschaft>
4
Observatoire Français des Conjonctures Economiques / Département Analyse et Prévision
4
Om Sai Ram Centre for Financial Management Research <Muṃbaī>
4
Sullivan Conference on Global Antitrust Law and Policy <2002, Minneapolis, Minn.>
4
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University of Minnesota
4
Academy of Marketing
3
Allied Social Science Associations
3
Federal Deposit Insurance Corporation <Washington, DC>
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International Association of Maritime Economists
3
National Endowment for the Arts / Research Division
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OECD
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USA / Congress / Senate / Committee on the Budget
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Union for Radical Political Economics
3
Zaimu Sōgō Seisaku Kenkyūjo
3
Academy of Marketing / Conference <48., 2015, Limerick, Shannon>
2
Academy of Marketing / Conference <49., 2016, Newcastle-upon-Tyne>
2
American Agricultural Economics Association
2
American Bar Association / Committee on Corporate Laws
2
Centre for Co-operation with Non-Members
2
China
2
European Association of Law and Economics
2
FAO
2
Federal Reserve Bank of Boston
2
HWWA-Institut für Wirtschaftsforschung
2
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The American economic review
2,011
The review of economics and statistics
1,413
The review of financial studies
1,337
The journal of finance : the journal of the American Finance Association
1,305
American journal of agricultural economics
1,263
Applied economics
1,179
Economic review
924
Journal of banking & finance
873
Economics letters
854
Monthly labor review : MLR
848
Economic inquiry : journal of the Western Economic Association International
846
National tax journal
841
Journal of financial economics
840
Journal of financial and quantitative analysis : JFQA
807
Southern economic journal
800
The journal of futures markets
774
Journal of human resources : JHR
765
Journal of air transport management
719
Journal of money, credit and banking : JMCB
709
The journal of economic perspectives : EP ; a journal of the American Economic Association
699
Journal of political economy
665
Journal of business research : JBR
642
The journal of law & economics
640
The quarterly journal of economics
623
American economic journal : a journal of the American Economic Association
605
Challenge
600
ILR review : the journal of work and policy
591
Health affairs : at the intersection of health, health care, and policy
588
International journal of hospitality management
558
European journal of operational research : EJOR
546
Journal of labor economics
543
Journal of monetary economics
522
Journal of retailing and consumer services
522
Journal of urban economics
514
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
513
Review / Federal Reserve Bank of St. Louis
506
Journal of economic issues : jei
498
Business economics : the journal of the National Association for Business Economists
492
Applied economics letters
486
Public choice
480
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ECONIS (ZBW)
145,965
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1
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10
of
145,965
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date (newest first)
date (oldest first)
1
Baggage fees, operational performance and customer satisfaction in the US air transport industry
Scotti, Davide
;
Dresner, Martin
;
Martini, Gianmaria
- In:
Journal of air transport management
55
(
2016
),
pp. 139-146
Persistent link: https://www.econbiz.de/10011547835
Saved in:
2
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic
airline
industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
3
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US)
airline
industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
4
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
5
Linkages between customer service, customer satisfaction and performance in the
airline
industry : Investigation of non-linearities and moderating effects
Steven, Adams B.
;
Yan, Dong
;
Dresner, Martin
- In:
Transportation research / E : an international journal
48
(
2012
)
4
,
pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
Saved in:
6
Customer service in the face of flight delays
Baranishyn, Mike
;
Cudmore, B. Andrew
;
Fletcher, Tim
- In:
Journal of vacation marketing : an international journal
16
(
2010
)
3
,
pp. 201-215
Persistent link: https://www.econbiz.de/10008656864
Saved in:
7
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
8
Customer satisfaction heterogeneity and shareholder value
Grewal, Rajdeep
;
Chandrashekaran, Murali
;
Citrin, Alka V.
- In:
Journal of marketing research : JMR
47
(
2010
)
4
,
pp. 612-626
Persistent link: https://www.econbiz.de/10009234932
Saved in:
9
Service marketing productivity and firm profit : evidence from US domestic
airline
companies
Kim, Jin Wook
;
Prater, Edmund
- In:
Services marketing quarterly
32
(
2011
)
3
,
pp. 181-198
Persistent link: https://www.econbiz.de/10009273297
Saved in:
10
Service failure severity, customer satisfaction, and market share : an examination of the
airline
industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
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