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~type_genre:"Aufsatz in Zeitschrift"
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Service quality
13,832
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13,811
Krankenhaus
6,263
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6,243
Customer satisfaction
5,466
Kundenzufriedenheit
5,466
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5,383
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4,671
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1,665
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1,664
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970
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968
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967
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950
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948
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939
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939
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930
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929
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2,577
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29,561
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29,712
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7,244
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Han, Heesup
50
Siciliani, Luigi
48
Mattila, Anna S.
46
Prybutok, Victor R.
42
Dwivedi, Yogesh Kumar
41
Prentice, Catherine
33
Mukherjee, Arijit
31
Schreyögg, Jonas
28
Shahin, Arash
28
McColl-Kennedy, Janet R.
27
Gravelle, Hugh
26
Law, Chun Hung Roberts
24
Sparks, Beverley
24
Balaji, M. S.
23
Edvardsson, Bo
22
Wong, IpKin Anthony
22
Dranove, David
21
Gaynor, Martin
21
Kim, Woo Gon
21
Menachemi, Nir
21
Straume, Odd Rune
20
Hyun, Sunghyup Sean
19
Jang, Soocheong
19
Knechel, W. Robert
19
Park, Jungkun
19
Sharma, Piyush
19
Sutton, Matt
19
Bilgihan, Anil
18
Brunner, Jens O.
18
Daim, Tugrul U.
18
Gil Saura, Irene
18
Hanushek, Eric Alan
18
Valdmanis, Vivian G.
18
Witell, Lars
18
Zhang, Min
18
Bazzoli, Gloria J.
17
Etro, Federico
17
Guchait, Priyanko
17
Gursoy, Dogan
17
Marimon, Frederic
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Europäische Kommission
8
OECD
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Schattauer GmbH
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ANZMAC Conference <2019, Wellington>
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Australian and New Zealand Marketing Academy
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Conference Current Research on Medical Malpractice Liability <2006, Chicago, Ill.>
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Europäische Gemeinschaften / Rat
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Europäischer Rat
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Europäischer Wirtschafts- und Sozialausschuss
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Fachhochschule für Technik und Wirtschaft Berlin
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OECD / Joint Working Party of the Committee for Agriculture and the Trade Committee
1
OECD / Statistics Directorate
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Schleswig-Holstein
1
Schmalenbach-Gesellschaft - Deutsche Gesellschaft für Betriebswirtschaft / Arbeitskreis Betriebswirtschaft im Krankenhaus
1
State Bank of India / Economic Research Department
1
WHU - Otto Beisheim School of Management
1
Zaimu Sōgō Seisaku Kenkyūjo
1
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International journal of hospitality management
567
Journal of retailing and consumer services
426
Journal of business research : JBR
392
The service industries journal
337
Journal of health economics
316
Health care management review : HCM review
296
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
International journal of contemporary hospitality management
233
The journal of services marketing
223
Journal of health organization and management
219
Health care management science
216
International journal of industrial organization
197
Health economics
196
Management science : journal of the Institute for Operations Research and the Management Sciences
193
European journal of operational research : EJOR
192
Technological forecasting & social change : an international journal
177
Journal of hospitality marketing & management
175
Auditing : a journal of practice & theory
173
Journal of air transport management
169
International journal of business information systems : IJBIS
165
Tourism management : research, policies, practice
165
Cogent business & management
158
Services marketing quarterly
148
The TQM journal : the international review of organizational improvement
147
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
138
Journal of travel and tourism marketing
136
The European journal of health economics : HEPAC ; health economics in prevention and care
136
International journal of services and operations management
133
Applied economics
131
International journal of productivity and quality management : IJPQM
129
Economics letters
128
International journal of quality & reliability management
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
122
Service business
120
International journal of quality and service sciences
119
The Rand journal of economics
116
Journal of service research : JSR
107
Total quality management & business excellence
105
International journal of production economics
104
Quality management journal : QMJ
103
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Source
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ECONIS (ZBW)
29,712
Showing
1
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10
of
29,712
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date (oldest first)
1
Understanding citizen's continuance intention to use e-government services : the case of the Indian railway e-ticket booking site
Puthur, Jose K.
;
George, A. P.
;
Mahadevan, Lakshman
- In:
International journal of business information systems : …
34
(
2020
)
2
,
pp. 183-203
Persistent link: https://www.econbiz.de/10012253400
Saved in:
2
Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia
Khan, Humera
;
Dominic, P. D. D.
- In:
International journal of business innovation and research
12
(
2017
)
4
,
pp. 508-524
Persistent link: https://www.econbiz.de/10011719273
Saved in:
3
Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
Saved in:
4
Acceptance of e-services among public employees : an empirical investigation from the Palestinian public sector
Al-Habil, Wasim
;
Aboramadan, Mohammed
;
Fares, Mohammed
- In:
Global business & economics review
23
(
2020
)
4
,
pp. 347-367
Persistent link: https://www.econbiz.de/10012316241
Saved in:
5
The customers' perception of mobile banking adoption in Chennai City : an empirical assessment of an extended technology acceptance model
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business information systems : …
26
(
2017
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10011805174
Saved in:
6
The limitations of using the existing
TAM
in adoption of clinical decision support system in hospitals : an empirical study in Malaysia
Esmaeilzadeh, Pouyan
;
Sambasivan, Murali
;
Nezakati, Hossein
-
2014
Persistent link: https://www.econbiz.de/10011293732
Saved in:
7
Hospital
information-system (HIS) acceptance : a
physician’s
stance
Shahzad, Khuram
;
Zeng, Jianqiu
;
Sardar, Taiba
;
Hafeez, …
- In:
Human systems management : HSM
38
(
2019
)
2
,
pp. 159-168
Persistent link: https://www.econbiz.de/10012035554
Saved in:
8
Antecedents of customer satisfaction in internet banking : Technology Acceptance Model (
TAM
) redefined
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Global business review
14
(
2013
)
4
,
pp. 627-638
Persistent link: https://www.econbiz.de/10010258595
Saved in:
9
Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Vision : the journal of business perspective
19
(
2015
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
Saved in:
10
Predicting e-Tax service adoption : integrating perceived risk, service quality and
TAM
Rifat, Afrin
;
Nisha, Nabila
;
Iqbal, Mehree
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
3
,
pp. 71-100
Persistent link: https://www.econbiz.de/10012104282
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