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~type_genre:"Aufsatz in Zeitschrift"
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Consumer behaviour
20
Konsumentenverhalten
20
Einzelhandel
15
Franchising
15
Retail trade
15
France
14
Frankreich
14
Business network
9
Unternehmensnetzwerk
9
Beziehungsmarketing
7
Online retailing
7
Online-Handel
7
Relationship marketing
7
Brand management
5
Customer satisfaction
5
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5
Markenführung
5
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Brasilien
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3
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3
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3
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3
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24
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Article
55
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2
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Aufsatz in Zeitschrift
Article in journal
57
Aufsatz im Buch
18
Book section
18
Collection of articles of several authors
10
Sammelwerk
10
Aufsatzsammlung
6
Konferenzschrift
3
Case study
2
Conference proceedings
2
Fallstudie
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Amtsdruckschrift
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55
French
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Cliquet, Gérard
41
Santos, Cristiane Pizzutti dos
13
Perrigot, Rozenn
11
Basset, Guy
7
Picot-Coupey, Karine
5
Basso, Kenny
3
Hendrikse, George W. J.
3
Jara, Magali
3
Koetz, Clara
3
Windsperger, Josef
3
Xu-Priour, Dong Ling
3
Briand, Danièle
2
Dant, Rajiv P.
2
Diallo, Mbaye Fall
2
Ehrmann, Thomas
2
Gahinet, Marie-Christine
2
Huré, Elodie
2
Piot-Lepetit, Isabelle
2
Vyt, Dany
2
Baray, Jérôme
1
Becker, Larissa
1
Becker, Larissa Carine Braz
1
Botti, Laurent
1
Briec, Walter
1
Brown, James R.
1
Burt, Steve L.
1
Chandon, Jean-Louis
1
Douard, Jean-Pierre
1
Fernandes, Daniel V. H. D.
1
Ferreira, Maura
1
Foscht, Thomas
1
Fu, Guoqun
1
Gasparin, Isadora
1
Geuens, Maggie
1
Gil Saura, Irene
1
Gonçalves, Renata
1
Grünhagen, Marko
1
Guillo, Pierre-Alain
1
Hair, Joseph F.
1
Heitz, Michèle
1
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International Conference on Research in the Distributive Trades <18., 2015, Rennes>
1
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Journal of retailing and consumer services
12
International journal of retail & distribution management
9
The international review of retail, distribution and consumer research
4
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
3
Journal of business research : JBR
2
Journal of marketing channels : ... distribution systems, strategy, and management
2
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
2
European retail research
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Información comercial española : ICE : revista de economía
1
International journal of electronic commerce : IJEC
1
International journal of entrepreneurship and small business
1
International journal of hospitality management
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of business strategy
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Journal of the Operational Research Society : OR
1
Knowledge management research & practice : KMRP
1
Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
1
Marketing : ZFP ; journal of research and management
1
Marketing intelligence & planning
1
Omega : the international journal of management science
1
Recherche et applications en marketing
1
Research in law and economics
1
Small business economics : an entrepreneurship journal
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
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ECONIS (ZBW)
57
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1
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57
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1
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
2
Price unfairness : the indirect effect on switching and negative word-of-mouth
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The journal of product & brand management
21
(
2012
)
7
,
pp. 547-557
Persistent link: https://www.econbiz.de/10009685932
Saved in:
3
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
Saved in:
4
Whom do customers blame for a service failure? : effects of thought speed on causal locus attribution
Pacheco, Natália Araújo
;
Geuens, Maggie
;
Santos, …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 60-65
Persistent link: https://www.econbiz.de/10011801745
Saved in:
5
C2C value creation : social anxiety and retail environment
Becker, Larissa Carine Braz
;
Santos, Cristiane Pizzutti dos
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 398-415
Persistent link: https://www.econbiz.de/10011813293
Saved in:
6
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
7
Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva
;
Santos, Cristiane Pizzutti dos
- In:
International journal of pharmaceutical and healthcare …
7
(
2013
)
2
,
pp. 120-141
Persistent link: https://www.econbiz.de/10009770363
Saved in:
8
The characteristics of hotel websites and their implications for website effectiveness
Schmidt, Serje
;
Serra Cantallops, Antoni
;
Santos, …
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 504-516
Persistent link: https://www.econbiz.de/10003860299
Saved in:
9
The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos
;
Fernandes, Daniel V. H. D.
- In:
Latin American business review : journal of the …
8
(
2007
)
2
,
pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
Saved in:
10
Using the life course approach to explain the onset and continuity of preventive health-care behaviors : a comparative study across four countries
Mathur, Anil
;
Preecha Yingwattanakul
;
Shannon, Randall
; …
- In:
Journal of global scholars of marketing science : …
30
(
2020
)
1
,
pp. 45-59
Persistent link: https://www.econbiz.de/10012257925
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