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~type_genre:"Aufsatz in Zeitschrift"
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Consumer behaviour
6
Konsumentenverhalten
6
Selbstbedienung
4
Self-service
4
Customer satisfaction
3
Kundenzufriedenheit
3
Dienstleistungsqualität
2
Gastronomie
2
Hotel industry
2
Hotellerie
2
Restaurant industry
2
Service quality
2
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2
Advertising effects
1
Automation
1
Automatisierung
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Beschwerdemanagement
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Brand management
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Brand trust
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Brands
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Communication
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Comparison
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Complaint management
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Corporate Social Responsibility
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Corporate social responsibility
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Cultural identity
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Customer behavior
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Datenschutz
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Emotion
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Article
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Aufsatz in Zeitschrift
Article in journal
9
research-article
2
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English
9
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Cranage, David A.
9
Lee, Chung Hun
3
Kokkinou, Alinda
2
Conklin, Martha
1
Kuo, Pei-Jou
1
Kuo, Pei-jou
1
Lee, Boyoun
1
Lee, Kiwon
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Lee, Seoki
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Zhang, Lu
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Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Customer uncertainty dimensions and online information search in the context of hotel booking channel
Lee, Chung Hun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
19
(
2010
)
5
,
pp. 397-420
Persistent link: https://www.econbiz.de/10003990738
Saved in:
2
Personalisation - privacy paradox : the effects of personalisation and privacy assurance on customer responses to travel Web sites
Lee, Chung Hun
;
Cranage, David A.
- In:
Tourism management : research, policies, practice
32
(
2011
)
5
,
pp. 987-994
Persistent link: https://www.econbiz.de/10009159900
Saved in:
3
Using self-service technology to reduce customer waiting times
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of hospitality management
33
(
2013
),
pp. 435-445
Persistent link: https://www.econbiz.de/10009746331
Saved in:
4
The role of perceived corporate social responsibility on providing healthful foods and nurtition information with health-consciousness as a moderator
Lee, Kiwon
;
Conklin, Martha
;
Cranage, David A.
;
Lee, Seoki
- In:
International journal of hospitality management
37
(
2014
),
pp. 29-37
Persistent link: https://www.econbiz.de/10010354239
Saved in:
5
Toward understanding consumer processing of negative online word-of-mouth communication : the roles of opinion consensus and organizational response strategies
Lee, Chung Hun
;
Cranage, David A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 330-360
Persistent link: https://www.econbiz.de/10010398800
Saved in:
6
Consumers' responses to participation and customization in food services : a cultural perspective
Kuo, Pei-jou
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
20
(
2011
)
1/2
,
pp. 24-39
Persistent link: https://www.econbiz.de/10008909945
Saved in:
7
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
8
What you get is not what you saw : exploring the impacts of misleading hotel website photos
Kuo, Pei-Jou
;
Zhang, Lu
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1301-1319
Persistent link: https://www.econbiz.de/10011403354
Saved in:
9
Causal attributions and overall blame of self-service technology (SST) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
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