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Firm performance
28,140
Unternehmenserfolg
28,090
Relationship marketing
14,803
Beziehungsmarketing
14,787
Service quality
13,767
Dienstleistungsqualität
13,746
Consumer behaviour
11,431
Konsumentenverhalten
11,431
Customer satisfaction
10,440
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10,430
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7,009
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3,924
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3,277
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3,275
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2,709
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2,565
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2,565
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2,537
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2,537
Quality management
2,510
Qualitätsmanagement
2,508
Innovation management
2,496
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2,496
Corporate Social Responsibility
2,368
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2,368
Performance measurement
2,356
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2,354
Strategic management
2,298
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2,295
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2,156
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2,103
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Aufsatz in Zeitschrift
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62,863
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8,839
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8,675
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Han, Heesup
106
Mattila, Anna S.
80
Kumar, V.
60
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55
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55
Prentice, Catherine
49
Gil Saura, Irene
48
Lee, Seoki
47
Prybutok, Victor R.
47
Homburg, Christian
45
Loureiro, Sandra Maria Correia
45
Verhoef, Peter C.
44
Kraus, Sascha
43
Grewal, Dhruv
42
Hollebeek, Linda D.
41
Hyun, Sunghyup Sean
41
Thurasamy Ramayah
41
Walsh, Gianfranco
41
Wong, IpKin Anthony
41
Jang, Soocheong
40
Wagner, Joachim
39
Kellermanns, Franz W.
38
Shahin, Arash
38
Sharma, Piyush
38
Kumar, Vikas
37
O'Cass, Aron
37
Cheng, T. C. E.
36
Septianto, Felix
36
Agnihotri, Raj
35
Kuvalin, Dmitrij B.
35
Dwivedi, Yogesh Kumar
34
Smith, Alan D.
34
Bruhn, Manfred
33
Chatterjee, Sheshadri
33
Herrmann, Andreas
33
McColl-Kennedy, Janet R.
33
Rahman, Zillur
33
Chaudhuri, Ranjan
32
Palmatier, Robert W.
32
Prayag, Girish
32
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Banque de France / Direction des Entreprises
4
Europäische Kommission
4
Reserve Bank of India
4
International Conference on Relationship Marketing <9, 2009, Berlin>
2
OECD
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Asian Development Bank
1
Australian and New Zealand Marketing Academy
1
Banque de France / Direction Générale des Activités Fiduciaires et de Place
1
Conference Organizational Innovation and Corporate Performance <2006, Tokio>
1
Europäischer Wirtschafts- und Sozialausschuss
1
Federal Reserve Bank of Cleveland
1
Han'guk-Kyŏngje-Yŏn'guwŏn <Seoul>
1
Internationales Wissenschaftliches Symposium Management und Entwicklung <1996, Portorož>
1
Inštitut za Podjetništvo in Management Malih Podjetij <Maribor>
1
Polen / Główny Urząd Statystyczny
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Reserve Bank of India / Corporate Studies Division
1
Reserve Bank of India / Working Group on Financial Companies
1
Seoul Journal of Economics International Symposium <15, 2007, Seoul>
1
Shinka Keizai Gakkai
1
Susret Pravnika u Privredi <29, 1991, Opatija>
1
Tōkyō Keizai Kenkyū Sentā
1
USA / Government Accountability Office
1
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Journal of business research : JBR
1,720
Journal of retailing and consumer services
935
International journal of hospitality management
870
Industrial marketing management : the international journal for industrial and high-tech firms
663
The service industries journal
523
Cogent business & management
500
Tourism management : research, policies, practice
400
The journal of services marketing
376
Journal of business ethics : JOBE
373
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
356
International journal of contemporary hospitality management
348
Strategic management journal
316
International journal of production economics
302
The journal of business & industrial marketing
297
Journal of travel and tourism marketing
284
Technological forecasting & social change : an international journal
276
Journal of hospitality marketing & management
273
Journal of the Academy of Marketing Science
268
Journal of strategic marketing
261
Psychology & marketing
238
International business review : the official journal of the European International Business Academy
235
Small business economics : an entrepreneurship journal
228
Journal of Asian finance, economics and business : JAFEB
227
Management science : journal of the Institute for Operations Research and the Management Sciences
213
International journal of quality & reliability management
208
The TQM journal : the international review of organizational improvement
207
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
206
Services marketing quarterly
206
Journal of service research : JSR
205
Management decision : MD
204
International journal of productivity and quality management : IJPQM
201
Journal of marketing
201
International journal of production research
198
Asia Pacific journal of marketing and logistics
197
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
194
Auditing : a journal of practice & theory
192
Journal of air transport management
192
Journal of service management
191
Applied economics
190
European journal of marketing : EJM
190
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ECONIS (ZBW)
62,863
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1
Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu
;
Lien Thi Thuy Le
;
Thang Quoc Nguyen
; …
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
Saved in:
2
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
3
Impact of service quality on tourist satisfaction in Nepal
Nepal, Aarogya
- In:
Nepalese journal of economics : a publication of …
7
(
2022
)
1
,
pp. 95-105
Persistent link: https://www.econbiz.de/10014294154
Saved in:
4
Influence of service quality on customer switching behaviour in commercial banks of Tanzania : evidence from selected commercial banks in Dar es Salaam
Nzowa, Seule
;
Kara, Nasra
;
Mbilinyi, Bahati
- In:
Tanzania economic review : TER
12
(
2022
)
1
,
pp. 35-46
Persistent link: https://www.econbiz.de/10013453779
Saved in:
5
Impact of e-banking on service quality and customer satisfaction in Nepalese commercial banks
Maskey, Amulya
- In:
Nepalese journal of finance : a publication of Uniglobe …
10
(
2023
)
4
,
pp. 149-163
Persistent link: https://www.econbiz.de/10014495300
Saved in:
6
Service quality of micro-finance institutions in district MANSEHRA : an investigation of customer satisfaction
Ali, Sher
;
Khalid, Uzhair
;
Bilal, Hazrat
- In:
Journal of economic cooperation & development
41
(
2020
)
1
,
pp. 61-88
Persistent link: https://www.econbiz.de/10012594065
Saved in:
7
Impact of e-commerce adaption on the performance of retail store in Kathmandu Valley
Bhatta, Dipak
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
2
,
pp. 33-41
Persistent link: https://www.econbiz.de/10014493992
Saved in:
8
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
9
Assessment of the factors that affect customer satisfaction on service quality : a case study in Ethio Telecom Dawro zone
Mamo, G. S.
- In:
Inventi impact: retailing & consumer services
(
2018
)
3
,
pp. 117-121
Persistent link: https://www.econbiz.de/10012130266
Saved in:
10
Impact of online banking on customer satisfaction in Nepalese commercial banks
Gyawali, Sashank
- In:
Nepalese journal of economics : a publication of …
4
(
2020
)
3
,
pp. 135-147
Persistent link: https://www.econbiz.de/10013253771
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