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Service innovation in medical device manufacturers : does the digitalization matter?
Smania, Guilherme Sales; Mendes, Glauco Henrique de Sousa; … - In: The journal of business & industrial marketing 37 (2022) 3, pp. 578-593
Persistent link: https://www.econbiz.de/10013165195
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A service design approach to healthcare innovation : from decision-making to sense-making and institutional change
Patrício, Lia; Teixeira, Jorge Grenha; Vink, Josina - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 115-120
Persistent link: https://www.econbiz.de/10012113581
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Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha; Patrício, Lia; Nunes, Nuno Jardim - In: Journal of service management 23 (2012) 3, pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
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SDG commentary: service ecosystems with the planet : weaving the environmental SDGs with human services
Teixeira, Jorge Grenha; Gallan, Andrew S.; Wilson, Hugh - In: The journal of services marketing 38 (2024) 2, pp. 227-237
Persistent link: https://www.econbiz.de/10014473620
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The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha; Patrício, Lia; Huang, Ko-Hsun; … - In: Journal of service research : JSR 20 (2017) 3, pp. 240-258
Persistent link: https://www.econbiz.de/10011736757
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Gamification in the customer journey : a conceptual model and future research opportunities
Silva, Jorge Henrique de Oliveira; Mendes, Glauco H. de … - In: Journal of service theory and practice 33 (2023) 3, pp. 352-386
Persistent link: https://www.econbiz.de/10014302338
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Measuring ombudsman performance : evidence from Brazilian ombudsman offices in public higher education institutions
Silva, Josiane de Fatima Rosa da; Mendes, Glauco … - In: International journal of business performance … 21 (2020) 4, pp. 437-454
Persistent link: https://www.econbiz.de/10012507359
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Unveiling the relationship between drivers and capabilities for reduced time-to-market in start-ups : a multi-method approach
Mota, Renata de Oliveira; Godinho Filho, Moacir; Osiro, … - In: International journal of production economics 233 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10012495612
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Digital transformation of business model in manufacturing companies : challenges and research agenda
Favoretto, Camila; Mendes, Glauco Henrique de Sousa; … - In: The journal of business & industrial marketing 37 (2022) 4, pp. 748-767
Persistent link: https://www.econbiz.de/10013165215
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Front-end of innovation : a systematic review and lifecycle analysis
Oliveira, Maicon Gouvea; Mendes, Glauco Henrique de Sousa; … - In: European journal of innovation management 27 (2024) 2, pp. 474-500
Persistent link: https://www.econbiz.de/10014501030