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Coordinate implementation of customer service strategies
Jackson, Pamela
-
2003
Persistent link: https://www.econbiz.de/10004508496
Saved in:
2
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh Kumar
;
Gupta, Praveen
-
2008
-
1. pr.
Persistent link: https://www.econbiz.de/10004917977
Saved in:
3
Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life
Fragasso, Philip M.
-
2008
Persistent link: https://www.econbiz.de/10004918566
Saved in:
4
Building a customer service culture : the seven service elements of customer success
Martinez, Mario
;
Hobbi, Bob
-
2008
Persistent link: https://www.econbiz.de/10004921435
Saved in:
5
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Price, Bill
;
Jaffe, David
-
2008
Persistent link: https://www.econbiz.de/10004910141
Saved in:
6
Handbook of customer satisfaction and loyalty measurement
Hill, Nigel
;
Alexander, Jim
-
2006
-
3. ed.
Persistent link: https://www.econbiz.de/10004871040
Saved in:
7
Measure what matters to customers : using key predictive indicators
Baker, Ronald J.
-
2006
Persistent link: https://www.econbiz.de/10004872006
Saved in:
8
Living brands : collaboration + innovation = customer fascination
Nadeau, Raymond A.
-
2007
Persistent link: https://www.econbiz.de/10004875849
Saved in:
9
Challenges of managing information quality in service organizations
Hakim, Latif al-
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10004875867
Saved in:
10
Competing for choice : developing winning brand strategies
Finskud, Lars
-
2006
-
Repr.
Persistent link: https://www.econbiz.de/10004504849
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