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Coordinate implementation of customer service strategies
Jackson, Pamela - 2003
Persistent link: https://www.econbiz.de/10004508496
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh Kumar; Gupta, Praveen - 2008 - 1. pr.
Persistent link: https://www.econbiz.de/10004917977
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Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life
Fragasso, Philip M. - 2008
Persistent link: https://www.econbiz.de/10004918566
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Building a customer service culture : the seven service elements of customer success
Martinez, Mario; Hobbi, Bob - 2008
Persistent link: https://www.econbiz.de/10004921435
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The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Price, Bill; Jaffe, David - 2008
Persistent link: https://www.econbiz.de/10004910141
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Handbook of customer satisfaction and loyalty measurement
Hill, Nigel; Alexander, Jim - 2006 - 3. ed.
Persistent link: https://www.econbiz.de/10004871040
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Measure what matters to customers : using key predictive indicators
Baker, Ronald J. - 2006
Persistent link: https://www.econbiz.de/10004872006
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Living brands : collaboration + innovation = customer fascination
Nadeau, Raymond A. - 2007
Persistent link: https://www.econbiz.de/10004875849
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Challenges of managing information quality in service organizations
Hakim, Latif al- (contributor) - 2007
Persistent link: https://www.econbiz.de/10004875867
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Competing for choice : developing winning brand strategies
Finskud, Lars - 2006 - Repr.
Persistent link: https://www.econbiz.de/10004504849