Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Book section"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The contingent nature of servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
USA
22,278
United States
22,268
Theorie
3,499
Theory
3,499
Deutschland
1,411
Germany
1,409
EU countries
1,109
EU-Staaten
1,109
Dienstleistungsqualität
1,063
Service quality
1,063
Japan
886
Großbritannien
798
Kundenzufriedenheit
797
United Kingdom
797
Customer satisfaction
796
Comparison
768
Vergleich
768
Estimation
675
Schätzung
675
Beziehungsmarketing
596
Relationship marketing
596
Innovation
594
Welt
561
World
561
Economic growth
536
Wirtschaftswachstum
536
Financial crisis
496
Finanzkrise
496
International economic relations
488
Internationale Wirtschaftsbeziehungen
488
Geldpolitik
474
Monetary policy
474
Canada
471
Kanada
471
Customer service
436
Kundenservice
435
Consumer behaviour
423
Konsumentenverhalten
423
Corporate Governance
412
Corporate governance
412
more ...
less ...
Online availability
All
Undetermined
1,490
Free
217
Type of publication
All
Article
24,499
Type of publication (narrower categories)
All
Book section
Article in journal
153,752
Aufsatz in Zeitschrift
153,752
Graue Literatur
63,757
Non-commercial literature
63,757
Working Paper
51,918
Arbeitspapier
47,699
Aufsatz im Buch
24,499
Hochschulschrift
9,164
Collection of articles of several authors
9,101
Sammelwerk
9,101
Amtsdruckschrift
8,945
Government document
8,945
Thesis
7,355
Konferenzschrift
3,568
Aufsatzsammlung
3,400
Lehrbuch
3,387
Textbook
3,295
research-article
2,721
Bibliografie enthalten
2,319
Bibliography included
2,319
Case study
2,290
Fallstudie
2,290
Conference proceedings
2,190
Statistik
2,166
Statistics
1,873
Collection of articles written by one author
1,642
Sammlung
1,642
Bibliographie
1,631
Glossar enthalten
1,560
Glossary included
1,560
No longer published / No longer aquired
1,495
Conference paper
1,036
Konferenzbeitrag
1,036
Dissertation u.a. Prüfungsschriften
973
Bibliografie
893
Reprint
858
Article
784
Biografie
647
Mehrbändiges Werk
633
more ...
less ...
Language
All
English
21,873
German
2,329
French
220
Spanish
38
Italian
30
Dutch
6
Russian
6
Hungarian
1
Portuguese
1
more ...
less ...
Author
All
Poterba, James M.
43
Wise, David A.
43
Freeman, Richard B.
37
Cutler, David M.
36
Hurd, Michael D.
34
Auerbach, Alan J.
26
Eichengreen, Barry
26
Jorgenson, Dale Weldeau
26
Bruhn, Manfred
25
Shoven, John B.
25
Venti, Steven F.
25
Feldstein, Martin S.
24
Skinner, Jonathan
24
Stauss, Bernd
24
Gravelle, Jane G.
23
Fabozzi, Frank J.
22
Kotlikoff, Laurence J.
22
Hubbard, R. Glenn
21
Audretsch, David B.
20
Bordo, Michael D.
20
Labonte, Marc
20
Morrison, Wayne M.
20
Wolff, Edward N.
20
Krugman, Paul R.
19
Acs, Zoltán J.
18
Laibson, David I.
18
Samwick, Andrew
18
Slemrod, Joel
18
Smith, James P.
18
Gordon, Robert J.
17
Homburg, Christian
17
Mitchell, Olivia S.
17
Samuelson, Paul Anthony
17
Töpfer, Armin
17
Feldman, Maryann P.
16
Glaeser, Edward L.
16
McFadden, Daniel
16
Paludi, Michele Antoinette
16
Calomiris, Charles W.
15
Daim, Tugrul U.
15
more ...
less ...
Institution
All
USA / Government Accountability Office
6
USA / Congress / Budget Office
4
Center for China and Globalization
3
International Centre for Trade and Sustainable Development
2
Weltwirtschaftsforum
2
American Petroleum Institute
1
Atlantic Council of the United States / Committee on China Policy
1
Bank für Internationalen Zahlungsausgleich / Study Group on Fixed Income Markets
1
Economist Group
1
Keystone Center <Dillon, Colo.>
1
Laboratorio di Politica Industriale <Bologna>
1
League of Women Voters of the United States / Education Fund
1
New York State Bar Association / Committee on Criminal and Civil Tax Penalties
1
Punjab <Indien> / Enquiry Committee of Legislators, Appointed by Government to Probe into the Setting up of Sizeable Agricultural Farms on Evacuee Lands by Officers, their Relatives and Other Influential Public Men
1
Strategic Planning Associates <Atlanta, Ga.>
1
Technische Universität Braunschweig
1
USA / Competitiveness Policy Council
1
USA / Department of State / Office of Inspector General
1
USA / Environmental Protection Agency
1
USA / President's Commission on the Accident at Three Mile Island
1
Workshop Regionales Risikokapital und Existenzgründung <1997, Braunschweig>
1
more ...
less ...
Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
56
The Jossey-Bass handbook of nonprofit leadership and management
45
Leadership in nonprofit organizations ; Vol. 1
41
A - N
36
Handbook of financial markets : securities, options and futures
36
Leadership in nonprofit organizations ; Vol. 2
32
Proceedings / 96th Annual Conference on Taxation : Chicago, Ill., Nov. 13 - 15, 2003 ; and minutes of the Annual Meeting of the National Tax Association, Thursday, November 13, 2003
32
Views on US economic and business history : molding the mixed enterprise economy
32
The compensation handbook : a state-of-the-art guide to compensation strategy and design
30
The Cornell School of hotel administration handbook of applied hospitality strategy
29
O - Z
27
History of marketing thought ; Volume 1
25
Les relations Communauté Européene - Etats-Unis : travaux de la Commission pour l'Etude des Communautés Européennes (CEDECE)
24
Perspectives on energy : issues, ideas, and environmental dilemmas
24
History of marketing thought ; Volume 2
23
The economists' voice : top economists take on today's problems
23
The handbook of human services management
23
Nonprofit management 101 : a complete and practical guide for leaders and professionals ; essential resources, tools, and hard-earned wisdom from fifty leading experts
22
The impact of deregulation and market forces on public utilities : the future role of regulation : proceedings of the Institute of Public Utilities 16. annual conference
22
The relationship in the twentieth century. - 1985. - XVII, 369 S. : Ill. - Enth. 24 Beitr.
22
Carnegie Rochester conference series on public policy : a bi-annual conference proceedings
21
Engineering the system of healthcare delivery
21
Forecasting commodity prices : how the experts analyze the markets
21
The Oxford handbook of the economics of poverty
21
Handbook of research in trans-Atlantic antitrust
20
Knowledge enterprise: intelligent strategies in product design, manufacturing, and management : proceedings of PROLAMAT 2006, IFIP TC5 international conference, June 15-17 2006, Shanghai, China
20
The road to sustainability
20
Accounting theory ; Vol. 2
19
Case studies and conversations
19
Life markets : trading mortality and longevity risk with life settlements and linked securities
19
Modern analysis of customer surveys : with applications using R
19
The Oxford handbook of business ethics
19
The handbook of crisis communication
19
World energy markets, stability or cyclical change? : proceedings : 7. Annual North American Meeting, International Association of Energy Economists, Philadelphia, Pa., Dec. 1985
19
World trade issues
19
1992 proceedings of the eighty-fifth Annual Conference on Taxation : held under the auspices of the National Tax Association - Tax Institute of America at Salt Lake City, Utah, October 11 - 14, 1992
18
Alfred D. Chandler ; Vol. 1
18
Immigration, language, ethnicity. - 1985. - XXXII, 376 S. : Ill. - Enth. 24 Beitr.
18
Mandate for leadership II [two] : continuing the conservative revolution
18
Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
18
more ...
less ...
Source
All
ECONIS (ZBW)
24,499
Showing
1
-
10
of
24,499
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Oral complaints in service encounters
Kniivilä, Sonja
- In:
New orientations and developments : business …
,
(pp. 52-68)
.
2000
Persistent link: https://www.econbiz.de/10001580070
Saved in:
2
Influence of technical support on brand image among B2B customers
Varghese, Thomas
- In:
Brand research : [an outcome of the second …
,
(pp. 190-206)
.
2009
Persistent link: https://www.econbiz.de/10009623334
Saved in:
3
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
4
Beschwerdepolitik
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457855
Saved in:
5
Impact of culture on service failures and service recoveries
Tanrikulu, Ceyda
;
Gelibolu, Levent
- In:
Handbook of research on global business opportunities
,
(pp. 229-238)
.
2015
Persistent link: https://www.econbiz.de/10010459066
Saved in:
6
A study on the relationship between switching barriers and service recovery evaluation
Shanmugam, Priya
;
Cherian, Mary
- In:
Marketing in the new global order : challenges and …
,
(pp. 587-597)
.
2007
Persistent link: https://www.econbiz.de/10003736585
Saved in:
7
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
8
Online service failure and recovery strategies : examining the influences of user-generated content
Ayertey, Samuel
;
Ranfagni, Silvia
;
Okafor, Sebastian
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 243-271)
.
2021
Persistent link: https://www.econbiz.de/10012607410
Saved in:
9
Consumer forgiveness of service failure in financial services industry
Tsanrenko, Yelena
;
Strizhakkova, Yuliya
-
2011
Persistent link: https://www.econbiz.de/10010191058
Saved in:
10
The effects of group emotional contagion and deindividuation on complaint intentions in group service failure
Du, Jiangang
;
Fan, Xiucheng
;
Feng, Tianjun
- In:
Delivering value in turbulent times : AMA Summer …
,
(pp. 468-477)
.
2012
Persistent link: https://www.econbiz.de/10010191478
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
