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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Nonprofit management 101 : a complete and practical guide for leaders and professionals ; essential resources, tools, and hard-earned wisdom from fifty leading experts
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The impact of deregulation and market forces on public utilities : the future role of regulation : proceedings of the Institute of Public Utilities 16. annual conference
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The relationship in the twentieth century. - 1985. - XVII, 369 S. : Ill. - Enth. 24 Beitr.
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Carnegie Rochester conference series on public policy : a bi-annual conference proceedings
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The road to sustainability
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World energy markets, stability or cyclical change? : proceedings : 7. Annual North American Meeting, International Association of Energy Economists, Philadelphia, Pa., Dec. 1985
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World trade issues
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1992 proceedings of the eighty-fifth Annual Conference on Taxation : held under the auspices of the National Tax Association - Tax Institute of America at Salt Lake City, Utah, October 11 - 14, 1992
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Alfred D. Chandler ; Vol. 1
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Immigration, language, ethnicity. - 1985. - XXXII, 376 S. : Ill. - Enth. 24 Beitr.
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Mandate for leadership II [two] : continuing the conservative revolution
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Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
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ECONIS (ZBW)
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1
Oral complaints in service encounters
Kniivilä, Sonja
- In:
New orientations and developments : business …
,
(pp. 52-68)
.
2000
Persistent link: https://www.econbiz.de/10001580070
Saved in:
2
Influence of technical support on brand image among B2B customers
Varghese, Thomas
- In:
Brand research : [an outcome of the second …
,
(pp. 190-206)
.
2009
Persistent link: https://www.econbiz.de/10009623334
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3
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
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4
Beschwerdepolitik
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457855
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5
Impact of culture on service failures and service recoveries
Tanrikulu, Ceyda
;
Gelibolu, Levent
- In:
Handbook of research on global business opportunities
,
(pp. 229-238)
.
2015
Persistent link: https://www.econbiz.de/10010459066
Saved in:
6
A study on the relationship between switching barriers and service recovery evaluation
Shanmugam, Priya
;
Cherian, Mary
- In:
Marketing in the new global order : challenges and …
,
(pp. 587-597)
.
2007
Persistent link: https://www.econbiz.de/10003736585
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7
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
8
Online service failure and recovery strategies : examining the influences of user-generated content
Ayertey, Samuel
;
Ranfagni, Silvia
;
Okafor, Sebastian
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 243-271)
.
2021
Persistent link: https://www.econbiz.de/10012607410
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9
Consumer forgiveness of service failure in financial services industry
Tsanrenko, Yelena
;
Strizhakkova, Yuliya
-
2011
Persistent link: https://www.econbiz.de/10010191058
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10
The effects of group emotional contagion and deindividuation on complaint intentions in group service failure
Du, Jiangang
;
Fan, Xiucheng
;
Feng, Tianjun
- In:
Delivering value in turbulent times : AMA Summer …
,
(pp. 468-477)
.
2012
Persistent link: https://www.econbiz.de/10010191478
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