Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Book section"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Analysis of e-service quality...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
1,063
Service quality
1,063
Multi-criteria analysis
703
Multikriterielle Entscheidungsanalyse
703
Theorie
485
Theory
485
E-Government
345
E-government
341
Deutschland
237
Germany
234
AHP approach
204
AHP-Verfahren
204
Beziehungsmarketing
195
Relationship marketing
195
Quality management
164
Qualitätsmanagement
164
Customer satisfaction
155
Kundenzufriedenheit
155
Lieferkette
114
Supply chain
114
Fuzzy sets
112
Fuzzy-Set-Theorie
112
Consumer behaviour
106
Konsumentenverhalten
106
USA
101
United States
101
Mathematical programming
93
Mathematische Optimierung
93
Delphi technique
75
Delphi-Methode
75
Decision theory
59
Entscheidungstheorie
59
Hospital
59
Krankenhaus
59
Bewertung
57
Evaluation
57
Decision
55
Entscheidung
55
Public administration
54
Öffentliche Verwaltung
54
more ...
less ...
Online availability
All
Undetermined
446
Free
15
Type of publication
All
Article
2,298
Type of publication (narrower categories)
All
Book section
Article in journal
21,494
Aufsatz in Zeitschrift
21,494
Aufsatz im Buch
2,298
Graue Literatur
2,205
Non-commercial literature
2,205
Working Paper
1,838
Arbeitspapier
1,668
Hochschulschrift
804
Thesis
618
Collection of articles of several authors
458
Sammelwerk
458
Case study
338
Fallstudie
338
Conference paper
271
Konferenzbeitrag
271
Aufsatzsammlung
256
Konferenzschrift
199
Article
171
Amtsdruckschrift
136
Government document
136
Conference proceedings
109
Bibliografie enthalten
80
Bibliography included
80
Collection of articles written by one author
71
Sammlung
71
Forschungsbericht
43
Dissertation u.a. Prüfungsschriften
32
Lehrbuch
31
Systematic review
26
Textbook
26
Übersichtsarbeit
26
Handbook
25
Handbuch
25
Reprint
24
Conference Paper
16
Mehrbändiges Werk
16
Multi-volume publication
16
Research Report
16
Guidebook
15
more ...
less ...
Language
All
English
1,663
German
619
French
15
Hungarian
1
Author
All
Zopounidis, Constantin
19
Bruhn, Manfred
14
Doumpos, Michael
9
Woratschek, Herbert
9
Benkenstein, Martin
8
Greco, Salvatore
8
Munda, Giuseppe
8
Ehrgott, Matthias
7
Lawrence, Kenneth D.
7
Lucke, Jörn von
7
Matarazzo, Benedetto
7
Bauer, Hans H.
6
Figueira, José Rui
6
Geldermann, Jutta
6
Georgi, Dominik
6
Grigoroudis, Evangelos
6
Lawrence, Sheila M.
6
Mousseau, Vincent
6
Roy, Bernard
6
Stewart, Theodor J.
6
Słowiński, Roman
6
Weistroffer, Heinz Roland
6
Wiecek, Malgorzata M.
6
Zelewski, Stephan
6
Bouyssou, Denis
5
Coenen, Christian
5
Deb, Kalyanmoy
5
Dinçer, Hasan
5
Falk, Tomas
5
Hanne, Thomas
5
Klein, Stefan
5
Pepels, Werner
5
Pirlot, Marc
5
Stauss, Bernd
5
Stember, Jürgen
5
Wallenius, Jyrki
5
Belton, Valerie
4
Bretzke, Wolf-Rüdiger
4
Chuong Thai Doan
4
Climaco, João
4
more ...
less ...
Published in...
All
Multiobjective programming and goal programming : theoretical results and practical applications
25
Multiple criteria decision analysis : state of the art surveys
22
Multiple criteria decision making for sustainable energy and transportation systems : proceedings of the 19th International Conference on Multiple Criteria Decision Making, Auckland, New Zealand, 7th - 12th January 2008
17
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
Multicriteria analysis : proceedings of the XIth International Conference on MCDM, 1 - 6 August 1994, Coimbra, Portugal ; with 50 tables
14
Multiple criteria decision analysis ; Volume 1
14
Multiple criteria decision making : proceedings of the 12th International Conference, Hagen (Germany)
13
Accelerating global supply chains with IT-innovation : ITAIDE tools and methods
12
Multiple criteria decision analysis ; Volume 2
12
New state of MCDM in the 21st century : selected papers of the 20th International Conference on Multiple Criteria Decision Making 2009
12
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
ICTs, citizens and governance : after the hype!
11
Managerial multiple objective optimization
11
Modeling risk management in sustainable construction
11
Multi-objective evolutionary optimisation for product design and manufacturing
11
Trends in multicriteria decision making : proceedings of the 13th International Conference on Multiple Criteria Decision Making, Cape Town, South Africa, January 1997
11
LISS 2012 ; Vol. 1
10
Research and practice in multiple criteria decision making : proceedings of the XIVth International Conference on Multiple Criteria Decision Making (MCDM), Charlottesville, Virginia, USA, June 8 - 12, 1998
10
Trends in multiple criteria decision analysis
10
Advanced studies in multi-criteria decision making
9
Advances in multicriteria analysis
9
LISS 2012 ; Vol. 2
9
Multiple criteria decision making : applications in management and engineering
9
Multiple criteria decision making and economics
9
Multiple criteria decision making in finance, insurance and investment
9
Public Management im Paradigmenwechsel : Staat und Verwaltung im Spannungsfeld von New Public Management, Open Government und bürokratischer Restauration ; Internationales Forschungscolloquium "Public Management" (Public Management Colloquium 2012) an der Universität Hamburg ; eine Dokumentation
9
Application of operations research (OR) in disaster relief operations (DRO), part I and part II
8
E-Government : Grundlagen, Instrumente, Strategien
8
Fuzzy optimization and multi-criteria decision making in digital marketing
8
Handbook of research on intelligent techniques and modeling applications in marketing analytics
8
Management, Prozessgestaltung, Kundenperspektive
8
Verwaltung, Informationstechnik & Management : Festschrift für Heinrich Reinermann zum 80. Geburtstag
8
Applications in multicriteria decision making, data envelopment analysis, and finance
7
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
7
Using multi-criteria decision analysis in natural resource management
7
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
7
Advances in applied economics, business and development
6
Advances in decision analysis : [the present book finds its roots in the International Conference on Methods and Applications of Multiple Criteria Decision Making held in Mons in May 1997]
6
more ...
less ...
Source
All
ECONIS (ZBW)
2,298
Showing
1
-
10
of
2,298
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
AHP
for evaluating e-government : analysis and application
Kabassi, Katerina
- In:
The analytic hierarchy process : advances in research …
,
(pp. 175-200)
.
2018
Persistent link: https://www.econbiz.de/10012007680
Saved in:
2
A multi-criteria evaluation of factors affecting internet banking in Turkey
Onar, Sezi Cevik
;
Aktas, Emel
;
Topcu, Y. Ilker
- In:
Multiple criteria decision making for sustainable …
,
(pp. 235-246)
.
2010
Persistent link: https://www.econbiz.de/10003911812
Saved in:
3
An integrated fuzzy Delphi-
AHP
-TOPSIS with an application to logistics service quality evaluation using a multistakeholder multiperspective approach
Awasthi, Anjali
;
Mukthar, Hassan
- In:
Fuzzy analytic hierarchy process
,
(pp. 161-179)
.
2018
Persistent link: https://www.econbiz.de/10011744351
Saved in:
4
Assessment of service quality in logistics sector using
AHP
and TOPSIS methods
Ozturk, Derya
-
2019
Persistent link: https://www.econbiz.de/10012252426
Saved in:
5
The role of trust for citizens' adoption of public e-services
Distel, Bettina
;
Koelmann, Holger
;
Schmolke, Florian
; …
- In:
Trust and communication : findings and implications of …
,
(pp. 163-184)
.
2021
Persistent link: https://www.econbiz.de/10012592603
Saved in:
6
A market acceptance framework for high-tech firms accepting the innovative ultrasonic cleaning equipment by Delphi method and
AHP
method
Huang, Jung
;
Wu, Chih-hung
;
Hsu, Wen-ta
;
Huang, Tao
- In:
Challenges in information technology management : …
,
(pp. 37-43)
.
2008
Persistent link: https://www.econbiz.de/10003726552
Saved in:
7
How relevant is the lack of reciprocity in pairwise comparisons? : an experiment with
AHP
Linares, Pedro
;
Lumbreras, Sara
;
Santamaría, Alberto
; …
- In:
Multiple criteria decision making and economics
,
(pp. 227-244)
.
2016
Persistent link: https://www.econbiz.de/10011547472
Saved in:
8
Systemic decision making in
AHP
: a Bayesian approach
Moreno-Jiménez, José María
;
Salvador, Manuel
; …
- In:
Multiple criteria decision making and economics
,
(pp. 261-284)
.
2016
Persistent link: https://www.econbiz.de/10011547476
Saved in:
9
Applying the fuzzy analytical network process in digital marketing
Kaltenrieder, Patrick
;
D'Onofrio, Sara
;
Portmann, Edy
- In:
Fuzzy optimization and multi-criteria decision making …
,
(pp. 202-232)
.
2016
Persistent link: https://www.econbiz.de/10011478605
Saved in:
10
Flexible decision modelling of 3PL using MCDM based analytical network process (ANP) approach
Jayant, Arvind
- In:
Supply chain management : applications for …
,
(pp. 59-98)
.
2016
Persistent link: https://www.econbiz.de/10011503288
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
