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Anlysis of service quality gap...
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1
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1
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MNCs in India : issues and challenges
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Finance India : the quarterly journal of Indian Institute of Finance
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1
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
2
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
3
Service quality measurement and its implications : a case study of Vishal Mega Mart
Singh, Harvinder
;
Chadha, S. K.
;
Rishi, Bikramjit
- In:
International journal of services and standards
6
(
2010
)
2
,
pp. 150-169
Persistent link: https://www.econbiz.de/10008757353
Saved in:
4
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
Saved in:
5
Mumbai's models of service excellence : what the city's dabbawalas can teach your company about quality
Thomke, Stefan H.
- In:
Harvard business review : HBR
90
(
2012
)
11
,
pp. 121-126
Persistent link: https://www.econbiz.de/10009665392
Saved in:
6
To blow one's trumpet or not? a case study of a coaching institute in the educational services industry
Singh, Ramendra
;
Sinha, Alok Kumar
;
Sharma, Akhil
- In:
The marketing review
11
(
2011
)
1
,
pp. 83-100
Persistent link: https://www.econbiz.de/10009233527
Saved in:
7
"We are not contractors" : professionalizing the interactive service work of NGOs in Rajasthan,
India
O'Reilly, Kathleen
- In:
Economic geography
87
(
2011
)
2
,
pp. 207-226
Persistent link: https://www.econbiz.de/10009010101
Saved in:
8
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
9
Improving the service quality of ocean container carriers : an Indian case study
Kannan, Vanumamalai
;
Bose, S. K.
;
Kannan, N. G.
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10009680014
Saved in:
10
Beratungsqualität in Finanzdienstleistungen
Evers, Jan
;
Reifner, Udo
;
Krüger, Ulrich
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
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