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Dienstleistungsqualität
155
Service quality
155
Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
47
Relationship marketing
47
Qualitätsmanagement
40
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39
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37
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Dienstleistungsmarketing
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Hospital
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Job satisfaction
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9
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Article
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Case study
Article in journal
22,189
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22,189
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2,635
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2,635
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2,206
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2,116
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2,116
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2,094
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1,800
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1,059
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825
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352
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352
Conference paper
290
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290
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274
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240
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177
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147
Bibliography included
147
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134
case-report
116
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108
conceptual-paper
104
review-article
90
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86
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Töpfer, Armin
4
Homburg, Christian
3
Shahin, Arash
3
Smith, Alan D.
3
Ajmal, Mian M.
2
Brucker-Kley, Elke
2
Bruhn, Manfred
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Keller, Thomas
2
Kykalová, Denisa
2
Sardana, G. D.
2
Shirouyehzad, Hadi
2
Singh, Ramendra
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
2
Uhl, Axel
2
Abedin, Farhana
1
Abu-Dieh, Ala'a
1
Abu-Dieh, Musa
1
Achimba, Clement
1
Adapa, Sujana
1
Adebanjo, Dotun
1
Adeola, Ogechi
1
Adolf-Wright, Kerstin
1
Adom, Kwame
1
Afting, Matthias
1
Agiomirgianakis, George M.
1
Agyinasare, Charles
1
Ahearne, Michael
1
Ahlert, Martin
1
Ajami, Riad A.
1
Ajodhia, Virendra Shailesh
1
Al Sawalqa, Fawzi A.
1
Al-Hakmani, Ali
1
Aliqah, Khaled Abu
1
Allal, Bouthaina
1
Allaya, Aida
1
Altinay, Levent
1
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Hans-Böckler-Stiftung
1
Kommunal- und Schul-Verlag
1
Nomos Verlagsgesellschaft
1
Peter Lang GmbH
1
Springer Fachmedien Wiesbaden
1
Springer-Verlag GmbH
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
Verlag Dr. Kovač
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
International journal of productivity and quality management : IJPQM
5
Tourism management : research, policies, practice
5
International journal of quality and service sciences
4
International journal of services and operations management
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
The service industries journal
4
Global business and organizational excellence : a review of research & best practices
3
International journal of services technology and management
3
Journal of travel and tourism marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Premier reference source
3
Quality management journal : QMJ
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Strategische Personalarbeit : Erfolgswege für kleine und mittlere Unternehmen
3
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Europäische Hochschulschriften / 5
2
International journal of quality & reliability management
2
Journal of air transport management
2
LISS 2012 ; Vol. 1
2
Management research review
2
Service business : an international journal
2
Services marketing cases in emerging markets : an asian perspective
2
Supply chain management : an international journal
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management perspectives : TMP
2
Tourism planning & development
2
World class applications of Six Sigma : [real world examples of success]
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Aachener geographische Arbeiten : AGA
1
Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Advances in business information systems and analytics (ABISA) book series
1
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Auditing : a journal of practice & theory
1
Beiträge zum Gesundheitsmanagement
1
Benchmarking : an international journal ; BIJ
1
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ECONIS (ZBW)
274
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1
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274
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1
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
2
Understanding customer needs through quantitative analysis of Kano's model
Wang, Ting
;
Ji, Ping
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10003968910
Saved in:
3
Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
Rojas, Carmen de
;
Camarero, Carmen
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 525-537
Persistent link: https://www.econbiz.de/10003696198
Saved in:
4
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
5
Identifikation von Servicelücken bei Dienstleistungsunternehmen : die Anwendung des ISL-Ansatzes am Beispiel einer multifunktionalen Sportanlage
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 287-303)
.
2007
Persistent link: https://www.econbiz.de/10003595993
Saved in:
6
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
7
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
8
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
9
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
Saved in:
10
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
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