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Dienstleistungsqualität
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
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Ernst-Moritz-Arndt-Universität Greifswald
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Inhouse-Consulting in Deutschland : Markt, Strukturen, Strategien
7
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
International journal of productivity and quality management : IJPQM
5
The service industries journal
5
Tourism management : research, policies, practice
5
Academy of Management journal : AMJ
4
Decoding the socio-economic approach to management : results of the second SEAM Conference in the United States
4
Harvard business review : HBR
4
Harvard-Business-Manager : das Wissen der Besten
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Corporate creativity : developing an innovative organization
3
Fallstudien zur Unternehmensführung
3
Global business and organizational excellence : a review of research & best practices
3
International journal of services technology and management
3
Journal of travel and tourism marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Premier reference source
3
Quality management journal : QMJ
3
Scandinavian journal of management
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Asian African journal of economics and econometrics
2
Beiträge zur Unternehmensgründung und Wirtschaftsentwicklung
2
Cases on SMEs and open innovation : applications and investigations
2
Cases on human performance improvement technologies
2
Challenges and issues in knowledge management
2
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Entrepreneurship in Africa
2
Entrepreneurship marketing : principles and practice of SME marketing
2
Europäische Hochschulschriften / 5
2
GIGA working papers
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Handbook of research on entrepreneurship in professional services
2
International journal of management & enterprise development : IJMED
2
International journal of quality & reliability management
2
International studies of management and organization
2
Internationalisierung professioneller Dienstleistungsunternehmen
2
Journal of air transport management
2
LISS 2012 ; Vol. 1
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ECONIS (ZBW)
451
Showing
1
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451
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1
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
4
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
5
Business success through service excellence
Clark, Moira
;
Baker, Susan
-
2004
Persistent link: https://www.econbiz.de/10001805938
Saved in:
6
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
7
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
8
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
Saved in:
9
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
10
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
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