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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage
Persistent link: https://www.econbiz.de/10011709816
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage
" „Design Doing" wird -- Management Summary -- 1. Die Potentiale von Design Thinking im Kundenservice -- 1.1 Design Thinking zur …
Persistent link: https://www.econbiz.de/10011924068
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Leader-follower compatibility : how (dis-)similarities in values, social cynicism and leadership qualities relate to employee outcomes
Byza, Olivia Alexandra Uta - 2018
Persistent link: https://www.econbiz.de/10011933001
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793
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Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
Abolhassan, Ferri (ed.) - 2014
Persistent link: https://www.econbiz.de/10010353367
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IT-Servicequalität messbar machen : das itSMF-Bewertungsmodell für IT-Dienstleistungen ; [mit praktischem Excel-Bewertungstool]
Dohle, Helge (contributor) - 2013 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009705121
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Special topic forum on understanding and creating caring and compassionate organizations
Rynes, Sara L. (contributor) - 2012
Persistent link: https://www.econbiz.de/10009675056
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia A. (contributor);  … - 2013
"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly...
Persistent link: https://www.econbiz.de/10009659079
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Special issue: Customer Empowerment : [The second French-German workshop about Consumer Empowerment took place at the University of Karlsruhe (KIT) between January 10 - 11, 2013]
Geyer-Schulz, Andreas (contributor); Meyer-Waarden, Lars (ed.) - 2014
Persistent link: https://www.econbiz.de/10011281047