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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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The effects of O2O service factors on sequel service adoption : O2O service quality dimensions and perceived fit
Kang, Dayoung; Kim, Seongcheol - 2018
As the mobile-based O2O industry grows, many existing O2O service providers are attempting to expand their businesses by service diversification. According to this trend, the current study investigated the effects of the parent O2O service-related factors on the user adoption of a sequel...
Persistent link: https://www.econbiz.de/10012005454
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Special issue: From value creation to customer satisfaction loyalty and brand equity
Dahlgaard-Park, Su Mi (contributor) - 2011
Persistent link: https://www.econbiz.de/10009504085
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Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn (contributor) - 2012
Persistent link: https://www.econbiz.de/10009625488
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Handbuch Gesundheits- und Medizinmarketing : Chancen, Strategien und Erfolgsfaktoren
Kreyher, Volker J. (ed.) - 2001
Persistent link: https://www.econbiz.de/10001607586
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England and Germany in Europe : what lessons can we learn from each other? : European Health Care Conference 2011
Klusen, Norbert (ed.) - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009126135
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Produktivität von Dienstleistungen
Möller, Klaus (ed.); Schultze, Wolfgang (ed.) - 2014
Persistent link: https://www.econbiz.de/10014007825
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Achtung: Patient online! : Wie Internet, soziale Netzwerke und kommunikativer Strukturwandel den Gesundheitssektor transformieren
Koch, Christoph (ed.) - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003933032
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage
Persistent link: https://www.econbiz.de/10011709816
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage
" „Design Doing" wird -- Management Summary -- 1. Die Potentiale von Design Thinking im Kundenservice -- 1.1 Design Thinking zur …
Persistent link: https://www.econbiz.de/10011924068