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Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan - 2017
Persistent link: https://www.econbiz.de/10011705406
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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A change for good : changing consumerism through habits, motivation, and support
Herziger, Atar - 2017
Persistent link: https://www.econbiz.de/10011861476
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Consumer resistance to innovations : essays on antecedents, manifestations and ways of overcoming it
Hietschold, Nadine - 2017
Persistent link: https://www.econbiz.de/10011886542
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"New perspectives on customer experience in service recovery"
Mandl, Leonhard - 2017
Persistent link: https://www.econbiz.de/10011782523
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas - 2019
Persistent link: https://www.econbiz.de/10012024687
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Emotions in service recovery encounters
Jerger, Christina - 2017
Persistent link: https://www.econbiz.de/10011731104
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Essays on modeling product returns and durable goods secondary markets
Shulman, Jeffrey D. - 2006
Persistent link: https://www.econbiz.de/10003946503
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Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje - 2016
Persistent link: https://www.econbiz.de/10011686853
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Essays on the economics of electronic commerce
Luo, Jifeng - 2008
Persistent link: https://www.econbiz.de/10011573251