insights on general consumer perception of the transport service, ticketing, mobile payment, quality of service, consumer … expectations related to the public transport services, and consumer satisfaction and loyalty. The conducted research helped to …

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the … emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one … of customer satisfaction and switching costs on customer loyalty, and assesses the difference between 3G and LTE …

In this paper the impact of corporate social responsibility (CSR) dimensions on customer loyalty was researched. There … loyalty. CSR is a possibility for company's differentiation, only if customers value these efforts. CSR is explained through … customer loyalty, especially of philanthropic and economic dimensions. Based on the presented results, management …

an empirical examination of the churn and loyalty characteristics of digital natives in the Turkish context. We employ a … large sample of youth and analyse their churn and loyalty likelihoods. Overall, we find convincing evidence that, by having … a consumer-centric approach and knowing more about their individual customers, telecom operators can drive loyalty and …

considered is users' fit perception between the parent and the sequel O2O service. To empirically test the conceptual model, this … influencing both O2O loyalty and intention to use a sequel service. …

The present paper analyses perception of AI of individuals in Spain and the factors associated with it. Data on 6 …,308 individuals from the Spanish survey (CIS, 2018) are used. The data include several measures of perception, innovation, place of …

The present paper analyses the perception of innovation of individuals in Spain and the factors associated with it … innovation perception, gender, age, educational level, and other socioeconomic and technical variables. The aim of this paper is … to determine the perception of innovation, in its different aspects, of Spanish people. To this end, several ordered …