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Quality evaluation of group-buy websites
Yu, Zhuoxi; Wu, Yanqing; Zhao, Zhiwen - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson; Picolo, Jaime Dagostim; Silveira, Amélia - In: Total quality management & business excellence : an … 25 (2014) 7, pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
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Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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Jokes in the store and its effects on customer satisfaction
Söderlund, Magnus; Oikarinen, Eeva-Liisa; Heikka, … - In: The international review of retail, distribution and … 27 (2017) 3, pp. 260-283
Persistent link: https://www.econbiz.de/10011741613
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf; Hussin, Husnayati; Jahn Kassim, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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Customer acceptance of IPTV after service failure : paper presented at the 22nd Biennial Conference of the International Telecommunications Society in Seoul, South Korea, June 24-2...
Chen, Yi-Ning Katherine - 2018
As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...
Persistent link: https://www.econbiz.de/10012005464