//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Conference paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The Impact of a Customer Servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
159
Service quality
159
Customer satisfaction
107
Kundenzufriedenheit
107
Consumer behaviour
56
Konsumentenverhalten
56
Beziehungsmarketing
49
Relationship marketing
49
Quality management
39
Qualitätsmanagement
39
Hospital
16
Krankenhaus
16
Product quality
14
Produktqualität
14
Dienstleistungssektor
13
Higher education institution
13
Hochschule
13
Service industry
13
Financial audit
12
Wirtschaftsprüfung
12
Einzelhandel
11
Gesundheitsversorgung
11
Health care
11
Mobile communications
11
Mobilkommunikation
11
Online retailing
11
Online-Handel
11
Retail trade
11
Satisfaction
11
Tourism
11
Tourismus
11
Arbeitszufriedenheit
10
Gesundheitswesen
10
Health care system
10
Holiday behaviour
10
Innovation adoption
10
Innovationsakzeptanz
10
Job satisfaction
10
Measurement
10
Messung
10
more ...
less ...
Online availability
All
Undetermined
103
Free
39
Type of publication
All
Article
188
Book / Working Paper
25
Type of publication (narrower categories)
All
Conference paper
Article in journal
19,189
Aufsatz in Zeitschrift
19,189
Graue Literatur
1,891
Non-commercial literature
1,891
Aufsatz im Buch
1,712
Book section
1,712
research-article
1,624
Working Paper
1,553
Arbeitspapier
1,526
Hochschulschrift
838
Thesis
637
Collection of articles of several authors
311
Sammelwerk
311
Case study
253
Fallstudie
253
Konferenzbeitrag
213
Aufsatzsammlung
156
Article
146
Konferenzschrift
109
case-report
105
conceptual-paper
98
review-article
78
Dissertation u.a. Prüfungsschriften
77
Bibliografie enthalten
75
Bibliography included
75
Collection of articles written by one author
72
Sammlung
72
Conference proceedings
68
review
59
Amtsdruckschrift
55
Government document
55
viewpoint
54
Ratgeber
39
Guidebook
35
Lehrbuch
28
Reprint
27
Textbook
26
Handbook
22
Handbuch
22
more ...
less ...
Language
All
English
196
German
17
Author
All
He, Zhen
3
Markendahl, Jan
3
Martínez, Luis
3
Šindelář, Michal
3
Abate, Serafino
2
Araujo P., Maria Daniela
2
Ariyanti, M.
2
Bahia, Kalvin
2
Bangsawan, Satria
2
Cassia, Fabio
2
Castells, Pau
2
Cronemyr, Peter
2
Indrawati
2
Lagrosen, Stefan Olof
2
M. S. Mahrinasari
2
Nuttawut Rojniruttikul
2
Pandjaitan, Dorothy Haratua Rouly
2
Psomas, Evangelos
2
Raharjo, Hendry
2
Rönnbäck, Åsa
2
Thawesaengskulthai, Natcha
2
Tontini, Gerson
2
Ugolini, Marta Maria
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Adjei, Emmanuel Kofi
1
Agyapong, Gloria Kakrabah-Quarshie
1
Ahamed, Sikkander Basheer Inayath
1
Akbar, M. A.
1
Al-Ghazali, Basheer Mohammed
1
AlShareef, Mohammed Abdullah
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Alvarez, Oscar Alvarez
1
Alves, Rui
1
Ambrosino, Giorgio
1
Amorim, Marlene
1
more ...
less ...
Institution
All
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of quality and service sciences
13
The TQM journal : the international review of organizational improvement
11
Business process management journal
7
International journal of economics and financial issues : IJEFI
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
6
Research in transportation economics
6
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
6
The international review of retail, distribution and consumer research
5
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
3
Interdisciplinary management research XVI ; 1
3
International journal of auditing : IJA
3
Journal of health organization and management
3
Journal of service theory and practice
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
South Asian journal of management : SAJM
3
Telecommunications policy : the international journal of digital economy, data sciences and new media
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of financial services marketing : JFSM
2
Proceedings of the 5th International Conference on Economic Management and Green Development
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
Reinventing management strategies : the design for future ; issues in marketing and finance
2
The American economic review
2
Tourism economics : the business and finance of tourism and recreation
2
Zwischen Marktversagen und Medienvielfalt : Medienmärkte im Fokus neuer medienökonomischer Anwendungen ; [... Workshop ... "Vom Theorien-Diskurs zur Theorien-Anwendung! - Anwendung und Erklärungspotenzial theoretischer Ansätze für medienökonomische Fragestellungen" ...]
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
AICEI proceedings
1
Adapting to the future : how digitalization shapes sustainable logistics and resilient supply chain management
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Africa-to-Africa internationalization : key issues and outcomes
1
Agrarian economy and rural development : trends and challenges : International Symposium : 14th edition
1
Aktuelle Beiträge zur Dienstleistungsforschung : [im März 2012 fand an der Technischen Universität Kaiserslautern der 16. Workshop Dienstleistungsmarketing statt, der vom Lehrstuhl für Marketing ausgerichtet wurde]
1
more ...
less ...
Source
All
ECONIS (ZBW)
213
Showing
1
-
10
of
213
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
Saved in:
2
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
3
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
4
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
5
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
6
Jokes in the store and its effects on customer satisfaction
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Heikka, …
- In:
The international review of retail, distribution and …
27
(
2017
)
3
,
pp. 260-283
Persistent link: https://www.econbiz.de/10011741613
Saved in:
7
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
8
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
9
How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći
;
Baković, Tomislav
;
Dužević, Ines
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
Saved in:
10
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->