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Value-based customers satisfaction and continuance intention for mobile financial services : the roles of utilitarian, hedonic, and personal values
Omigie, N. O. - 2017
"M-PESA" mobile financial service has remained a dominate player in the Kenya financial service market. This study presents a conceptual research model that is grounded in means-end theory. It connects customer value hierarchy to customer attitudes and post-adoption outcomes behavior. It aims to...
Persistent link: https://www.econbiz.de/10011774587
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Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen; Yang, Xiaoxi; Wang, Weicheng; Zhang, Min - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
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Endorsements' effects of one branded service on attitude, purchase intention and intention of recommendation towards the service category
Cara, Corina; Tocila, Tudor - In: Analele ştiinţifice ale Univerşităţii Alexandru … 62 (2015) 1, pp. 65-73
Persistent link: https://www.econbiz.de/10011478433
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Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina; Uusitalo, Outi - In: Journal of service theory and practice 32 (2022) 2, pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
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Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki; Oh, Sangdo; Song, Sujin; Kim, Kyungok K.; … - In: Journal of business research : JBR 67 (2014) 10, pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
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Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi - In: Journal of electronic commerce in organizations : the … 12 (2014) 4, pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
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An empirical study on apparel retail store choice : importance-performance analysis
Shukla, Vishal; Pathak, Vivek Kumar - In: Reinventing management strategies : the design for …, (pp. 90-98). 2014
Persistent link: https://www.econbiz.de/10010436509
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Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena; Abu Bakar bin Abdul Hamid; Ur Rehman, Saif - In: International journal of economics and financial issues … 5 (2015) 1, pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
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A room with a view : a valuation of the Mediterranean Sea view
Fleischer, Aliza - 2012
Aesthetic view is one of the ecosystem services of the Mediterranean Sea which can be estimated using price differences in the hotel market. Hotels situated on the Mediterranean Sea charge higher prices for a room with a sea view than for a room without it. The value of this view in 10 major...
Persistent link: https://www.econbiz.de/10011521760
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Exploring the impact of hotel attributes and services on price and revenue : a hedonic pricing model approach with a focus on internal and external segmentation and repeat customer...
Vives, Aldric; Ostrovskaya, Liudmila - In: Tourism economics : the business and finance of tourism … 30 (2024) 4, pp. 813-843
Persistent link: https://www.econbiz.de/10014580952