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Evaluating the impact of nature of patient flow and patient availability on the performance of appointment scheduling rules in outpatient clinics
Srinivas, Sharan - In: International journal of operations and quantitative … 22 (2016) 2, pp. 93-118
Persistent link: https://www.econbiz.de/10011542191
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
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An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep; Bera, Sasadhar; Chakraborty, Shibashish - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
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Usage of private label brands among street vendors in Thailand
Jiaranai Chaiyakarn Zheng; Shannon, Randall - In: Advances in National Brand and Private Label Marketing …, (pp. 23-26). 2018
Persistent link: https://www.econbiz.de/10013276245