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Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
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pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
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The Co-operation Group Fairtrade Chocolate
Clarke, Adrian
;
Brennan, Josephine
;
Robertson, Stephanie
; …
- In:
Mainstreaming corporate responsibility
,
(pp. 525-553)
.
2009
Persistent link: https://www.econbiz.de/10003855422
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3
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
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Aiming for excellence : reflections on the Advanced Institute of Management Research and its elite
Macdonald, Stuart
;
Steen, John
;
Shazi, Rahmat
- In:
British journal of management : BJM
27
(
2016
)
2
,
pp. 438-454
Persistent link: https://www.econbiz.de/10011568288
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5
The Aim initiative : a rejoinder
Wensley, Robin
;
Neely, Andy D.
- In:
British journal of management : BJM
27
(
2016
)
2
,
pp. 455-457
Persistent link: https://www.econbiz.de/10011576138
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