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7
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5
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4
Baglieri, Enzo
3
Dalkir, Kimiz
3
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3
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Mainela, Tuija
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3
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2
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Ernst-Moritz-Arndt-Universität Greifswald
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Library of Congress / Congressional Research Service
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North South Institute <Ottawa>
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OECD
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RWTH Aachen
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Technologie-Orientierte Besuchs- und Informationsprogramme
1
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1
University of Saskatchewan / Centre for the Study of Co-operatives
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Universität St. Gallen / Institut für Marketing
1
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1
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1
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1
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1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
13
Gabler Edition Wissenschaft
9
Harvard business review : HBR
7
The journal of business & industrial marketing
7
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Customer-centric marketing strategies : tools for building organizational performance
5
Gabler Research
5
HMD : Praxis der Wirtschaftsinformatik
5
Journal of sport management : the official journal of the North American Society of Sport Management
5
Tourism management : research, policies, practice
5
Global business and organizational excellence : a review of research & best practices
4
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of technology management : IJTM
4
Journal of business case studies
4
Management decision : MD
4
Marketing von Solutions : innovative Ansätze und Best Practices
4
Social Branding : Strategien - Praxisbeispiele - Perspektiven
4
Canadian journal of agricultural economics : CJAE
3
Cases on innovations in educational marketing : transnational and technological strategies
3
Digital and social media marketing : a results-driven approach
3
Europäische Hochschulschriften / 5
3
International journal of electronic business
3
International journal of electronic customer relationship management : IJECRM
3
International journal of services and operations management
3
Journal of air transport management
3
Journal of business strategy
3
Journal of enterprising communities : people and places in the global economy ; JEC
3
Journal of service research : JSR
3
Journal of small business and enterprise development
3
Journal of small business and entrepreneurship : JSBE ; the journal of the Canadian Council for Small Business and Entrepreneurship
3
Journal of travel and tourism marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Making cents out of knowledge management
3
Management research review
3
Managing consumer services : factory or theater?
3
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3
Project management journal : PMJ
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ECONIS (ZBW)
915
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1
Relationship between customer satisfaction and loyalty on the internet
Castañeda, José Alberto
- In:
Journal of business and psychology
26
(
2011
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10009301991
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2
Qualitätscontrolling in Unternehmen des Anlagengeschäfts
Voggenreiter, Dietmar
-
1999
Persistent link: https://www.econbiz.de/10000678754
Saved in:
3
CRM-Systeme als Katalysator auf dem Weg zu einer kundenzentrierten Organisation : das Beispiel von Allianz Global Investors
Korn, Michael
;
Gretzschel, Dirk
- In:
Handbuch Vertriebs-Exzellenz im Asset Management : …
,
(pp. 315-333)
.
2008
Persistent link: https://www.econbiz.de/10003740227
Saved in:
4
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
5
Managing customer value : one stage at a time
Soman, Dilip
;
N-Marandi, Sara
-
2010
Persistent link: https://www.econbiz.de/10003850963
Saved in:
6
Maßnahmen zur effizienten Gestaltung der Kundenbindung : eine Langzeit-Einzelfalluntersuchung in der Automobilindustrie
Hartel, Matthias
-
2009
Persistent link: https://www.econbiz.de/10003884152
Saved in:
7
Customer relationship management : a global perspective
Raab, Gerhard
;
Ajami, Riad A.
;
Gargeya, Vidyaranya B.
; …
-
2008
Persistent link: https://www.econbiz.de/10003582985
Saved in:
8
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
9
Kundenzufriedenheitsmanagement bei Federal Express
Rittersberger, Petra
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 467-478)
.
2008
Persistent link: https://www.econbiz.de/10003708614
Saved in:
10
Kundenzufriedenheitsmanagement bei der R+V Versicherung
Marschler, Hans-Christian
;
Eckert, Hans
;
Waidner, Erik
; …
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 479-500)
.
2008
Persistent link: https://www.econbiz.de/10003708622
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