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Dienstleistungsqualität
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
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Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Trade Union Institute for Research, Education and Health and Safety
1
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
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Finanzwissenschaftliches Forschungsinstitut <Köln>
1
Griffiths School of Management / Annual Conference on Business, Entrepreneurship and Ethics <9., 2018, Oradea>
1
Haufe-Lexware GmbH & Co. KG
1
Institut für Wirtschaftsstudien Basel
1
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1
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Nomos Verlagsgesellschaft
1
Shaker Verlag
1
Technische Universität Berlin
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1
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Harvard business review : HBR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of hospitality management
7
Harvard-Business-Manager : das Wissen der Besten
5
The service industries journal
5
Academy of Management journal : AMJ
4
Erfolgreiches Personalmanagement im demografischen Wandel : die Praxisbeispiele
4
International journal of productivity and quality management : IJPQM
4
International journal of services and operations management
4
Transition studies review
4
Corporate brand and corporate reputation
3
International journal of business innovation and research
3
International journal of economics and financial issues : IJEFI
3
International journal of quality and service sciences
3
International journal of services technology and management
3
Management research review
3
Mit der Marke zum Erfolg : Markenmanagement in Hotellerie und Gastronomie
3
Monetary policy in Asia : approaches and implementation ; proceedings of a BIS/HKIMR conference held in Hong Kong SAR on 21 - 22 November 2005
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
The international journal of human resource management
3
The learning organization : TLO ; the international journal of critical studies in organizational learning
3
Applied economics quarterly
2
Benchmarking : an international journal ; BIJ
2
Cases on branding strategies and product development : successes and pitfalls
2
Cases on human performance improvement technologies
2
Cases on management and organizational behavior in an Arab context
2
Implementation of changes in Chinese organizations : groping a way through the darkness
2
International journal of management & enterprise development : IJMED
2
International journal of quality & reliability management
2
International journal of quality and innovation
2
Journal of air transport management
2
Journal of business and psychology
2
Journal of business case studies
2
Journal of business ethics : JOBE
2
Journal of travel and tourism marketing
2
Kieler Studien : Forschungsberichte des Instituts für Weltwirtschaft an der Universität Kiel
2
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
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ECONIS (ZBW)
512
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1
Tourism as emerging industry in Rwanda : the role of training and development for the hotel sector
Ndikumana, Celestin
;
Bokka, Rama Rao
- In:
Entrepreneurship and SME management across Africa : …
,
(pp. 173-189)
.
2016
Persistent link: https://www.econbiz.de/10011531455
Saved in:
2
Goal orientation and organizational commitment : individual difference predictors of job performance
Lee, Olivia F.
;
Tan, James A.
;
Javalgi, Rajeshekhar
- In:
International journal of organizational analysis
18
(
2010
)
1
,
pp. 129-150
Persistent link: https://www.econbiz.de/10003977428
Saved in:
3
Internal & Employer Branding im Tourismus : Hotel Hochschober und das "Goldene Beziehungsdreieck"
Grumbach-Palme, Cathrine
;
Leeb, Karin
;
Zirkler, Irmgard
- In:
Innen beginnen : von der internen Kommunikation zum …
,
(pp. 175-187)
.
2010
Persistent link: https://www.econbiz.de/10003898142
Saved in:
4
The role of leaders in internal marketing
Wieseke, Jan
;
Ahearne, Michael
;
Lam, Son K.
;
Dick, Rolf van
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
Saved in:
5
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
6
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
7
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
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8
The implementation of a quality management system based on the Q tourist quality standard : the case of hotel sector
Viada-Stenger, M. Clara
;
Balbastre-Benavent, Francisco
; …
- In:
Service business : an international journal
4
(
2010
)
3/4
,
pp. 177-196
Persistent link: https://www.econbiz.de/10008746904
Saved in:
9
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
10
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
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