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Dienstleistungsqualität
155
Service quality
155
Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
47
Relationship marketing
47
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43
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42
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Fallstudie
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22,312
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2,644
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2,140
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1,123
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360
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Töpfer, Armin
4
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3
Homburg, Christian
3
Shahin, Arash
3
Smith, Alan D.
3
Ajmal, Mian M.
2
Brucker-Kley, Elke
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Derval, Diana
2
Keller, Thomas
2
Kykalová, Denisa
2
Sardana, G. D.
2
Shirouyehzad, Hadi
2
Singh, Ramendra
2
Smith-Ditizio, Amber A.
2
Soltani, Ebrahim
2
Uhl, Axel
2
Abdullah, Mudassar
1
Abedin, Farhana
1
Abu-Dieh, Ala'a
1
Abu-Dieh, Musa
1
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1
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1
Adeola, Ogechi
1
Adolf-Wright, Kerstin
1
Adom, Kwame
1
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1
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1
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1
Ahearne, Michael
1
Ahlert, Martin
1
Ajami, Riad A.
1
Ajodhia, Virendra Shailesh
1
Al Sawalqa, Fawzi A.
1
Al-Hakmani, Ali
1
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1
Allal, Bouthaina
1
Allaya, Aida
1
Alonso, Abel Duarte
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
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Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Kommunal- und Schul-Verlag
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
International journal of productivity and quality management : IJPQM
5
Tourism management : research, policies, practice
5
International journal of quality and service sciences
4
International journal of services and operations management
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
The service industries journal
4
Global business and organizational excellence : a review of research & best practices
3
International journal of services technology and management
3
Journal of travel and tourism marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Premier reference source
3
Quality management journal : QMJ
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Cases on branding strategies and product development : successes and pitfalls
2
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Gabler Edition Wissenschaft
2
Gabler Research
2
International journal of quality & reliability management
2
Journal of air transport management
2
LISS 2012 ; Vol. 1
2
Management research review
2
Organization : the critical journal of organization, theory and society
2
Service business : an international journal
2
Services marketing cases in emerging markets : an asian perspective
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
Tourism management perspectives : TMP
2
Tourism planning & development
2
World class applications of Six Sigma : [real world examples of success]
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Aachener geographische Arbeiten : AGA
1
Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Advances in business information systems and analytics (ABISA) book series
1
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Asian Journal of Empirical Research
1
Auditing : a journal of practice & theory
1
Beiträge zum Gesundheitsmanagement
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ECONIS (ZBW)
286
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1
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286
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1
Enhancing the television-viewing experience through commercial interruptions
Nelson, Leif D.
;
Meyvis, Tom
;
Galak, Jeff
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
2
,
pp. 160-172
Persistent link: https://www.econbiz.de/10003880173
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
Expectation and
perception
of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
4
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
5
Business success through service excellence
Clark, Moira
;
Baker, Susan
-
2004
Persistent link: https://www.econbiz.de/10001805938
Saved in:
6
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
7
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
8
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
Saved in:
9
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
10
THEMEQUAL : adapting the
SERVQUAL
scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
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