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Dienstleistungsqualität
155
Service quality
155
Unternehmensberatung
145
Consultancy services
139
Customer satisfaction
117
Kundenzufriedenheit
117
Deutschland
86
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Nigeria
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Qualitätsmanagement
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24
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Article
325
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125
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1
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Fallstudie
Article in journal
26,972
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26,972
Graue Literatur
4,365
Non-commercial literature
4,365
Aufsatz im Buch
3,524
Book section
3,524
Working Paper
2,750
Arbeitspapier
2,440
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1,396
Thesis
1,034
Collection of articles of several authors
969
Sammelwerk
969
Case study
451
Konferenzschrift
438
Aufsatzsammlung
351
Amtsdruckschrift
329
Government document
329
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324
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298
Conference paper
269
Konferenzbeitrag
269
Bibliografie enthalten
218
Bibliography included
218
Dissertation u.a. Prüfungsschriften
211
Statistik
115
Collection of articles written by one author
109
Sammlung
109
No longer published / No longer aquired
108
Ratgeber
86
Statistics
83
Guidebook
77
Handbook
72
Handbuch
72
Lehrbuch
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Hartenstein, Martin
4
Töpfer, Armin
4
Homburg, Christian
3
Shahin, Arash
3
Smith, Alan D.
3
Ajmal, Mian M.
2
Billing, Fabian
2
Brown, Stephen
2
Brucker-Kley, Elke
2
Bruhn, Manfred
2
Buckingham, Marcus
2
Clark, Timothy
2
Conbere, John
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
Ellebracht, Heiner
2
Faust, Michael
2
Fincham, Robin
2
Geiseler, Lars
2
Goodall, Ashley
2
Grein, Michael
2
Handley, Karen
2
Heorhiadi, Alla
2
Ionescu-Somers, Aileen
2
Keller, Thomas
2
Klein, Magdalena
2
Kykalová, Denisa
2
Kärreman, Dan
2
Lenz, Gerhard
2
Madichie, Nnamdi O.
2
Moscho, Alexander
2
Mulders, Deborah E. M.
2
Nurudeen, Abu
2
Osterhold, Gisela
2
Reihlen, Markus
2
Romme, A. Georges L.
2
Roth, Gabriele
2
Sardana, G. D.
2
Schawel, Christian
2
Seidler, Valentin
2
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Springer Fachmedien Wiesbaden
3
Nomos Verlagsgesellschaft
2
African Development Bank
1
Carl-Auer-Systeme Verlag und Verlagsbuchhandlung GmbH
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
GIGA German Institute of Global and Area Studies
1
Goethe-Universität Frankfurt am Main
1
Kassel University Press GmbH
1
Kommunal- und Schul-Verlag
1
Springer-Verlag GmbH
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
Weltbank
1
Wissenschaftszentrum Berlin für Sozialforschung / Abteilung Innovation und Organisation
1
epubli GmbH
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Inhouse-Consulting in Deutschland : Markt, Strukturen, Strategien
7
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
International journal of productivity and quality management : IJPQM
5
The service industries journal
5
Tourism management : research, policies, practice
5
Academy of Management journal : AMJ
4
Decoding the socio-economic approach to management : results of the second SEAM Conference in the United States
4
Harvard business review : HBR
4
Harvard-Business-Manager : das Wissen der Besten
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Corporate creativity : developing an innovative organization
3
Fallstudien zur Unternehmensführung
3
Global business and organizational excellence : a review of research & best practices
3
International journal of services technology and management
3
Journal of travel and tourism marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Premier reference source
3
Quality management journal : QMJ
3
Scandinavian journal of management
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Asian African journal of economics and econometrics
2
Beiträge zur Unternehmensgründung und Wirtschaftsentwicklung
2
Cases on SMEs and open innovation : applications and investigations
2
Cases on human performance improvement technologies
2
Challenges and issues in knowledge management
2
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Entrepreneurship in Africa
2
Entrepreneurship marketing : principles and practice of SME marketing
2
Europäische Hochschulschriften / 5
2
GIGA working papers
2
Handbook of research on entrepreneurship in professional services
2
International journal of management & enterprise development : IJMED
2
International journal of quality & reliability management
2
International studies of management and organization
2
Internationalisierung professioneller Dienstleistungsunternehmen
2
Journal of air transport management
2
LISS 2012 ; Vol. 1
2
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ECONIS (ZBW)
451
Showing
1
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of
451
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1
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
4
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
5
Business success through service excellence
Clark, Moira
;
Baker, Susan
-
2004
Persistent link: https://www.econbiz.de/10001805938
Saved in:
6
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
7
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
8
Measuring service quality in apparel retailing : a study in the state of Andhra Pradesh
Bhaskar, N. Udaya
;
Devi, P. Uma Maheswari
;
Shekhar, B. Raja
- In:
International journal of economics and management …
1
(
2011
)
1
,
pp. 80-88
Persistent link: https://www.econbiz.de/10009503527
Saved in:
9
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
10
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
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