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5
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4
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Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald
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Gesellschaft für Ökologische Kommunikation mbH
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Haufe-Lexware GmbH & Co. KG
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Harvard business review : HBR
14
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
13
The journal of business & industrial marketing
11
Employer Branding : Arbeitgeber positionieren und präsentieren
9
Gabler Edition Wissenschaft
9
Harvard-Business-Manager : das Wissen der Besten
9
Management decision : MD
9
Premier reference source
9
Tourism management : research, policies, practice
9
Academy of Management journal : AMJ
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality and service sciences
7
Strategisches Issues Management : vom erfolgreichen Umgang mit Krisen und Profilierungsthemen ; Konzepte - Implikationen - Best Practices
7
The employer brand : keeping faith with the deal
7
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
Gabler Research
6
International journal of business innovation and research
6
International journal of services and operations management
6
The service industries journal
6
Building corporate identity, image and reputation in the digital era
5
Customer-centric marketing strategies : tools for building organizational performance
5
Global business and organizational excellence : a review of research & best practices
5
HMD : Praxis der Wirtschaftsinformatik
5
International journal of productivity and quality management : IJPQM
5
Journal of air transport management
5
Journal of business strategy
5
Journal of marketing management : MM
5
Management research review
5
Multi-channel marketing, branding and retail design : new challenges and opportunities
5
Social Branding : Strategien - Praxisbeispiele - Perspektiven
5
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
4
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
4
Corporate Reputation Management : wirksame Strategien für den Unternehmenserfolg
4
Digital and social media marketing : a results-driven approach
4
Europäische Hochschulschriften / 5
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Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of contemporary hospitality management
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International journal of production research
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ECONIS (ZBW)
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1
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
2
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
3
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
4
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
5
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
6
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
7
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
8
Engineering consultants' perceptions of corporate branding : a case study of an international engineering consultancy
Sheikh, Alireza
;
Lim, Ming
- In:
Industrial marketing management : the international …
40
(
2011
)
7
,
pp. 1123-1132
Persistent link: https://www.econbiz.de/10009490239
Saved in:
9
Cases on consumer-centric marketing management
Jham, Vimi
(
contributor
);
Puri, Sandeep
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10009782412
Saved in:
10
Damaged auditor reputation and analysts' forecast revision frequency
Cahan, Steven F.
;
Chaney, Paul K.
;
Jeter, Debra C.
; …
- In:
Auditing : a journal of practice & theory
32
(
2013
)
1
,
pp. 33-60
Persistent link: https://www.econbiz.de/10009721283
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