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Services marketing : text and cases
Baron, Steve; Harris, Kim; Hilton, Toni - 2009 - 3. ed.
Persistent link: https://www.econbiz.de/10003754631
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Recommender systems for information providers : designing customer centric paths to information
Neumann, Andreas W. - 2009 - 1. ed.
Persistent link: https://www.econbiz.de/10003767814
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Kundenkarten : Kundenkartenprogramme erfolgreich gestalten
Krafft, Manfred (contributor) - 2007
Persistent link: https://www.econbiz.de/10003485484
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Kundennähe durch moderne Informationstechnologien
Frese, Erich (ed.) - 1989
Persistent link: https://www.econbiz.de/10008730882
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La recuperación de la confianza : casos de estudio sobre la gestión de la reputación de las empresas españolas
Villafañe, Justo (contributor) - 2014 - 1. ed.
Persistent link: https://www.econbiz.de/10011391035
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ICTs, citizens and governance : after the hype!
Meijer, Albert (contributor); Boersma, Kees (contributor);  … - 2009
Persistent link: https://www.econbiz.de/10003830211
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Service orientation : winning strategies and best practices
Allen, Paul R.; Allen, Paul - 2006 - 1. publ.
Persistent link: https://www.econbiz.de/10003187869
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Cases in operations management : building customer value through world-class operations
Klassen, Robert D.; Menor, Larry J. - 2006
Persistent link: https://www.econbiz.de/10002617222
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Best Practice-Prozesse im Handel : Customer Relationship Management und Supply Chain Management
Zentes, Joachim; Janz, Markus; Kabuth, Peter; Swoboda, … - 2002
Persistent link: https://www.econbiz.de/10001691682
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Internal marketing : tools and concepts for customer-focused management
Ahmed, Pervaiz K.; Rafiq, Mohammed - 2002 - 1. publ.
Persistent link: https://www.econbiz.de/10001632836