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Human relations for career and personal success : concepts, applications and skills
DuBrin, Andrew J. - 2011 - 9. ed.
Persistent link: https://www.econbiz.de/10003887775
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"Das ist ein Geben und Nehmen" : eine empirische Untersuchung über Betriebsklima, Reziprozität und gute Arbeit
Kock, Klaus; Kutzner, Edelgard - 2014
Persistent link: https://www.econbiz.de/10010382914
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Human relations for career and personal success : concepts, applications, and skills
DuBrin, Andrew J. - 2014 - 10th ed
Persistent link: https://www.econbiz.de/10009721721
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.; Jaworski, Bernard J. - 2007 - [Reprint]
Persistent link: https://www.econbiz.de/10001902044
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Interactive services marketing
Fisk, Raymond P.; Grove, Stephen J.; John, Joby - 2004 - 2. ed.
Persistent link: https://www.econbiz.de/10001921694
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Call Center Controlling : ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern
Schümann, Florian; Tisson, Horst - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003212143
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Praxisbuch Kundenbefragungen : repräsentative Stichproben auswählen, relevante Fragen stellen, Ergebnisse richtig interpretieren
Weinreich, Uwe; Lindern, Eike von - 2008
Persistent link: https://www.econbiz.de/10003597464
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How to coach for creativity and service excellence : a lean coaching workbook
Ross, Karyn - 2019
Persistent link: https://www.econbiz.de/10011997432
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Improving service quality in the global economy : achieving high performance in public and private sectors
Milakovich, Michael E. - 2006 - 2. ed
Persistent link: https://www.econbiz.de/10002705291