"Tips, techniques, and trends on harnessing dashboard technology to optimize business performance In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director...

"The managerial practices that drove industry for decades have become increasingly insufficient to support the increasing rate of change. Without adequate quantitative understanding of the progress made to achieve organizational goals, corporations quickly lose their competitive edge. They are...

"An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve...

Das Buch möchte Unternehmen und Nonprofit-Organisationen anregen, sich mit der Sicherstellung von Servicequalität professionell und systematisch zu beschäftigen. M. Bruhn verweist auf seinen Titel "Qualitätsmanagement für Nonprofit-Organisationen" (ID-G 28/13), der die wissenschaftlichen...

"Win online by attracting the right customers and getting the right performance measurement. Digital Impact answers the critical questions marketers have about connecting with and influencing consumers online. Written in an easy-to-read, approachable format, this helpful guide presents...